Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cheyenne Tremblay

Greenfield Park,QC

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

5
5
years of professional experience

Work History

Receptionist

Courtyard Montreal Brossard
Brossard, Quebec
05.2024 - Current
  • Provided information about hotel amenities, services, and local attractions.
  • Kept accurate records of guest transactions.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.

Assistant Manager

Tim Hortons
Brossard, Quebec
06.2019 - Current
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved conflicts between team members in an effective manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Intern

Courtyard Montreal Brossard
Brossard, Quebec
04.2024 - 05.2024
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Maintained accurate records of customer interactions and transactions.

Intern

Courtyard Montreal Brossard
Brossard, Quebec
04.2024 - 05.2024
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Provided guests with information on hotel services and room features.
  • Responded promptly to requests from guests and other departments.

Education

Tourism And Hospitality Management

Champlain Regional College
Saint-Lambert, QC
06-2023

High School Diploma -

Heritage Regional High School
Saint-Hubert, QC
06-2020

Skills

  • Scheduling
  • Guest Relations
  • Customer Service
  • Time Management
  • Product and service knowledge
  • Recruiting and interviewing
  • Task Delegation
  • Operations Management
  • Orientation and training
  • Staff Supervision

Languages

English
Native/ Bilingual
French
Full Professional
Spanish
Elementary

Timeline

Receptionist

Courtyard Montreal Brossard
05.2024 - Current

Intern

Courtyard Montreal Brossard
04.2024 - 05.2024

Intern

Courtyard Montreal Brossard
04.2024 - 05.2024

Assistant Manager

Tim Hortons
06.2019 - Current

Tourism And Hospitality Management

Champlain Regional College

High School Diploma -

Heritage Regional High School

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Cheyenne Tremblay