Cheyenne Robinson
Tillsonburg
Summary
Healthcare professional eager to expand my knowledge and transition into a role that helps provide enjoyment and well-being to others, while being able to work hands-on with individuals in the community.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Alexandra Medical Centre
11.2022 - Current
- Working in a Family Physicians setting with 5 family physicians and 1 Nurse Practitioner
- Creating referral documents, faxing, creating blood requisitions
- Advising, booking and cancelling appointments with other specialist doctors
- Billing codes added to appointments, and prioritizing tasks to be completed in a timely manner
- Calling out appointments and messages from the doctors to patients
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and scheduling appointments
- Updated patient information and insurance details for accurate electronic medical records.
Home Support Coordinator
Multi Service Centre
05.2022 - 09.2022
- Auditing, directing and giving instruction to community workers as a supervisor
- Finding solutions to clients and workers problems within scheduling and care
- Scheduling PSWs, Housekeepers and Care Aids visiting clients in their homes
- Enhanced client satisfaction by providing personalized home support services tailored to individual needs.
- Provide training and orientation to new workers, reviewing policies and procedures
- Initial orientations for all new workers as they become part of the team
- on call duties for after hours emergencies for workers and clients
Medical Scheduler
CarePartners
09.2021 - 05.2022
- Scheduling travelling, community nurses within Grey Bruce County by geographical location
- Adding, rescheduling due to sick calls and cancelling visits for patients within the Citrix platform
- Adding documents to patient files and updating patient information
- Using appropriate billing codes based on the nurses’ qualifications, visit length, and patient needs
- Use of multi-line calls for patient and nurses calling into office
- Responding to emails with instruction and billing errors
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Ward Clerk
Tillsonburg District Memorial Hospital
07.2021 - 12.2021
- Transferring patients between wards, admitting & discharging patients
- Operating multi-line phone, scheduling follow up appointments, organizing paperwork for the ward
- Faxing referrals, calling doctors
- Covering nursing shifts when a vacancy due to a sick call comes in
- Part time
- Organized paperwork for doctors, nurses, and patients.
Education
Health Care Office Assistant -
Fanshawe College
08.2020
OSSD -
East Elgin Secondary School
06.2016
Skills
- Multitasking and organization
- Task delegation
- Computer skills
- Care planning
- Healthcare experience
- Problem-solving
- Documentation
- Calendar management
Timeline
Medical Office Assistant
Alexandra Medical Centre
11.2022 - Current
Home Support Coordinator
Multi Service Centre
05.2022 - 09.2022
Medical Scheduler
CarePartners
09.2021 - 05.2022
Ward Clerk
Tillsonburg District Memorial Hospital
07.2021 - 12.2021
OSSD -
East Elgin Secondary School
Health Care Office Assistant -
Fanshawe College
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