Summary
Work History
Education
Skills
Languages
Skills
Timeline
Generic

Cheyenne Phillip

Ajax

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Work History

Receptionist

Party Up GTA
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Customer Service Representative

GFL Environmental
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

Papersavers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Administration Manager

Perfect Selection Home Healthcare
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Customer Service Representative

S&P Data
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

KGS Reaserch
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Medical Receptionist

Dr Hummadi Healthcare
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Medical Receptionist

Ritson North Medical
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Experience with Telus Health System and Oscar Pro

Education

Diploma - Criminal Justice

Centennial College
Scarborough ON

High-school -

School of Alternative Education
Scarborough ON
06.2016

Skills

  • Credit Card Payment Processing
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Customer Service
  • Multitasking

Languages

English
Full Professional

Skills

  • Multi-Line Telephone Operation
  • Telephone Skills

Timeline

Diploma - Criminal Justice

Centennial College

High-school -

School of Alternative Education

Receptionist

Party Up GTA

Customer Service Representative

GFL Environmental

Receptionist

Papersavers

Administration Manager

Perfect Selection Home Healthcare

Customer Service Representative

S&P Data

Customer Service Representative

KGS Reaserch

Medical Receptionist

Dr Hummadi Healthcare

Medical Receptionist

Ritson North Medical

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Cheyenne Phillip