Cheyenne Patterson
Edmonton,Canada
Summary
Graduate of the Mohawk College Social Service Worker Program with 5+ years' experience customer service. A team player with excellent communication and interpersonal skills who can prioritize, multi-task and utilize problem solving and negotiation skills as required.
Overview
4
4
years of professional experience
Work History
Customer Contact Representative
Worker’s Compensation Board
Edmonton, Alberta
04.2024 - Current
- Provided exceptional customer service by answering questions, resolving complaints, and addressing concerns.
- Efficiently collected claim related information to assist Adjudication and Case management
- Maintained up-to-date knowledge of company guidelines and services.
- Worked collaboratively with other departments to resolve complex issues quickly and efficiently.
- Multitasked efficiently including taking calls, creating notes, call transfers etc.
Community Relations and Employment Coordinator
Goodwill Industries of Alberta/ Beyond Jobs Program
Edmonton, Canada
07.2023 - 02.2024
- Assessed the needs and barriers of program participants to employment and developed customized support plans to address those needs
- Facilitated workshops and training sessions for program participants on job search skills, resume writing, and interview techniques
- Coordinated with local daycare providers to secure daycare placement for program participants
- Collaborated with community organizations to provide additional resources and support services for program participants, such as transportation assistance, childcare options, and mental health services
Front Desk Support/Housing Worker
Housing Help Centre
Hamilton, Canada
04.2021 - 05.2023
- Providing reception services, maintaining a welcoming environment, and recording statistical data on all incoming phone inquiries and walk-in visitors
- Assisted clients in completing housing applications and provide guidance throughout the application process
- Maintained a clean and organized front desk area and ensuring all necessary supplies are stocked and available for use
- Assisted clients in understanding and accessing resources and programs available for affordable housing, such as rental assistance, housing subsidies, and low-income housing programs
Casual Support Worker
Hatts Off Inc
Hamilton, Canada
01.2021 - 05.2021
- Cared for adults and children battling mental health, disorders, disabilities etc
- Supported individuals one on one in a group home setting
- Administered medication to clients
- Assisted individuals with personal routines (morning/night routine, cleaning etc.)
Education
Social Service Worker - Interviewing Skills, Introduction to Group Dynamics, Sociology, The History & Ethics of Social Work, Intro to Social Service Worker, and Community Awareness and Field Placement Preparation
Mohawk College
Hamilton, ON04.2021
Ontario Secondary School Diploma -
St. Jean De Brebeuf Catholic Secondary School
Hamilton, ON01.2017
Skills
- Customer Service
- Communication
- Problem Solving
- Interviewing Techniques
- Teamwork
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Behavioral Management
- Social Service
Timeline
Customer Contact Representative
Worker’s Compensation Board
04.2024 - Current
Community Relations and Employment Coordinator
Goodwill Industries of Alberta/ Beyond Jobs Program
07.2023 - 02.2024
Front Desk Support/Housing Worker
Housing Help Centre
04.2021 - 05.2023
Casual Support Worker
Hatts Off Inc
01.2021 - 05.2021
Social Service Worker - Interviewing Skills, Introduction to Group Dynamics, Sociology, The History & Ethics of Social Work, Intro to Social Service Worker, and Community Awareness and Field Placement Preparation
Mohawk College
Ontario Secondary School Diploma -
St. Jean De Brebeuf Catholic Secondary School