Cheyenne Osborne
Nampa,AB
Summary
Dynamic administrative professional with expertise in schedule management and verbal communication, honed at Riverstone Dental Clinic. Enhanced clinic workflow by optimizing patient scheduling and supporting billing processes. Proven ability to manage high-stress situations and deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
Riverstone Dental Clinic
Whitehorse, YT
06.2018 - 05.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Supported billing and insurance verification processes to ensure timely reimbursements.
- Offered friendly and informed assistance to all incoming guests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed projects on time through effective task prioritization, delegation, and follow-up.
Deli Clerk
Wykes Independent Grocer
Whitehorse, YT
01.2016 - 05.2018
- Assisted customers with deli selections, ensuring product knowledge and quality service.
- Maintained high safety and cleanliness standards during operation of slicers and scales.
- Maintained inventory levels by monitoring stock, placing orders, and rotating products effectively.
- Cooperated with team to provide effective service during peak hours, elevating customer experience.
Custodian
Sony Services
Whitehorse, YT
06.2015 - 05.2016
- Utilized cleaning equipment to uphold facility cleanliness and safety standards.
- Conducted routine inspections to identify maintenance needs and ensure optimal functionality.
- Assisted in waste management by sorting and disposing of recyclable materials properly.
- Collaborated with team members to complete cleaning tasks efficiently and effectively.
Customer Service Representative
Walmart
Whitehorse, YT
06.2012 - 10.2015
- Assisted customers in locating products and resolving inquiries efficiently.
- Processed transactions accurately using point-of-sale systems.
- Monitored store promotions to elevate the customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Addressed customer feedback to enhance service standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Grade 12 -
Individual Learning Center
Whitehorse, YTSkills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- Confidentiality handling
- Telephone reception
Languages
English
Full Professional
Timeline
Office Administrative Assistant
Riverstone Dental Clinic
06.2018 - 05.2023
Deli Clerk
Wykes Independent Grocer
01.2016 - 05.2018
Custodian
Sony Services
06.2015 - 05.2016
Customer Service Representative
Walmart
06.2012 - 10.2015
Grade 12 -
Individual Learning Center