Summary
Dedicated administrative professional with successful experience in fast-paced medical clinic settings. Hardworking team player with expertise in completing various clerical tasks and offering patient support and advocacy. Responsible, dependable and productive professional when working with little to no supervision. Passionate to provide respectful and organized health care administration to all clients and team members.
Work History
Medical Office Assistant
Wabano Centre For Aboriginal Health
01.2022 - Current
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Offered support and crisis intervention to individuals in crisis and despair. Directed them to appropriate resources for immediate care, triaging urgency in clinical scheduling.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Intervened in crisis situations and counseled clients experiencing emergencies and disruptive incidents.
Education
Medical Office Assistant
06.2021
Addiction Counseling And Mental Health
01.2018
Skills
- Patient Health Information Access
- Time Management
- Expert Multi-Tasking
- Client Relations
- Respectful, Empathetic and Resourceful
- Critical Thinking and Triaging
- Superior Communication Skills
- Suicide Risk Assessments
- Appointment Coordination
- Mental Health Crisis Response
- Problem-Solving Skills
- Great Initiative and goal oriented
- Community Resource Navigation
Certification
- PHIPA - Personal Health Information Privacy
- ASIST - Applied Suicide Intervention Skills Training
- Crisis Intervention
- Workplace Violence and Harassment
- Occupational Health and Safety Awareness for Workers
- First Aid / CPR
- Understanding Human Rights
Timeline
Medical Office Assistant - Wabano Centre For Aboriginal Health
01.2022 - Current
St. Lawrence College - , Medical Office Assistant
Willis College - , Addiction Counseling And Mental Health
Overview
2
2
years of professional experience
1
1
Certificate
Similar Profiles
Justine KennedyJustine Kennedy
Jordan's Principle Navigator at Southwest Ontario Aboriginal Health Access CentreJordan's Principle Navigator at Southwest Ontario Aboriginal Health Access Centre
KRISTOPHER P. PACARIEMKRISTOPHER P. PACARIEM
Maintenance Officer / Driver at Ampilatwatja Health Centre Aboriginal CorporationMaintenance Officer / Driver at Ampilatwatja Health Centre Aboriginal Corporation
ASHLEE HEASMANASHLEE HEASMAN
Aboriginal Housing Outreach Program Coordinator at Fraser Region Aboriginal Friendship CentreAboriginal Housing Outreach Program Coordinator at Fraser Region Aboriginal Friendship Centre
Suleika MacDonaldSuleika MacDonald
Medical Assistant/Medical Office Assistant at Ophthalmology Associates of Glen CoveMedical Assistant/Medical Office Assistant at Ophthalmology Associates of Glen Cove
Genesis SweetwineGenesis Sweetwine
Medical Office Assistant at Colorado Allergy and Asthma CentersMedical Office Assistant at Colorado Allergy and Asthma Centers