Cheyenne Clarke
Mississauga,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
National Logistics Services
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Omni
Omni Logistics
02.2019 - 06.2021
- Using Microsoft Word Excel and Office on a daily bases
- Answering screening and forwarding incoming phone calls
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Provide basic and accurate information in-person and via phone/email
- Able to contribute positively as part of a team, helping out with various tasks as required.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service/Financial Advisor
Millennium 1 Solutions Credit Card Company
09.2016 - 05.2018
- Obtained client information by answering telephone calls; verifying information using security questions
- Answering inquiries and giving financial advice to manage credit card accounts.
- Informing customers of new services and product promotions; ascertaining customer's needs and directing customers to a requested representative.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Education
Associate of Arts - UX Design
General Academy
Toronto, ON03.2020
Diploma - Digital Media Arts
Seneca College
Toronto2015
Skills
- Customer Service
- Customer Relations
- Problem Resolution
- Call center experience
- MS Office
- Goal Setting
- Time Management
- Organization skills
- Professional and mature
Languages
English
Full Professional
Timeline
Customer Service Representative
National Logistics Services
11.2021 - Current
Omni
Omni Logistics
02.2019 - 06.2021
Customer Service/Financial Advisor
Millennium 1 Solutions Credit Card Company
09.2016 - 05.2018
Associate of Arts - UX Design
General Academy
Diploma - Digital Media Arts
Seneca College
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