Cheyanne McLean
Brantford,ON
Summary
A dedicated young professional driven by a passion for growth and learning, I bring expertise as a Customer Service professional with a keen understanding of service delivery and a track record of effective multitasking. Committed to nurturing professional relationships to boost profitability and steer business success, I am enthusiastic about seizing fresh opportunities to further develop my skill set and contribute to dynamic teams.
Overview
7
7
years of professional experience
Work History
Head Customer Service Representative
Brantford Surplus
02.2017 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and assist in finding the right product for their project(s).
- Performed store opening and closing duties
- Alleviated customer service needs with policy-appropriate solutions.
- Processed both cash and card purchases and returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and secure work environment at all times, adhering to safety protocols and cleanliness standards.
- Effectively manage inventory levels, monitoring stock of existing products and initiating timely replenishment orders for new merchandise, ensuring optimal store stock availability.
- Performed data entry and completed proper paperwork.
- Assist in keeping product on the website up-to-date and assist in processing and picking online orders and purchases.
- Effectively Communicate with Customers through Email/Phone.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored customers for signs of security concerns and escalated issues to management.
- Learned duties for various positions and provided backup at key times.
Kennel Assistant
Mr. Paws Grooming & Doggy Daycare
01.2017 - 10.2022
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal playgroups for aggressive behaviors
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
- Reset procedure rooms between appointments and disinfected equipment.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Contributed to shop maintenance efforts by actively assisting with various tasks and responsibilities including painting, caulking, minor plumbing work and more.
Education
Diploma - General Business
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2025
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ON06.2018
Skills
- Fast and Adept learner
- Technologically Proficient
- Complex Product Knowledge
- Adaptable and Flexible
- Teamwork and Collaboration
- Ability to Lift 50 Pounds
- Excellent communication skills
- Exceptional Multitasking Skills
- Team Player with Strong Independent Work Skills
- Microsoft Office Proficiency
- Data Entry
Timeline
Head Customer Service Representative
Brantford Surplus
02.2017 - Current
Kennel Assistant
Mr. Paws Grooming & Doggy Daycare
01.2017 - 10.2022
Diploma - General Business
Mohawk College of Applied Arts And Technology
High School Diploma -
Pauline Johnson Collegiate & Vocational School
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