Cheyanne McLean
Brantford,ON
Summary
A dedicated young professional driven by a passion for growth and learning, I bring expertise as a Customer Service professional with a keen understanding of service delivery and a track record of effective multitasking. Committed to nurturing professional relationships to boost profitability and steer business success, I am enthusiastic about seizing fresh opportunities to further develop my skill set and contribute to dynamic teams.
Overview
7
7
years of professional experience
Work History
Head Customer Service Representative
Brantford Surplus
02.2017 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and assist in finding the right product for their project(s).
- Performed store opening and closing duties
- Alleviated customer service needs with policy-appropriate solutions.
- Processed both cash and card purchases and returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and secure work environment at all times, adhering to safety protocols and cleanliness standards.
- Effectively manage inventory levels, monitoring stock of existing products and initiating timely replenishment orders for new merchandise, ensuring optimal store stock availability.
- Performed data entry and completed proper paperwork.
- Assist in keeping product on the website up-to-date and assist in processing and picking online orders and purchases.
- Effectively Communicate with Customers through Email/Phone.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored customers for signs of security concerns and escalated issues to management.
- Learned duties for various positions and provided backup at key times.
Kennel Assistant
Mr. Paws Grooming & Doggy Daycare
01.2017 - 10.2022
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal playgroups for aggressive behaviors
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
- Reset procedure rooms between appointments and disinfected equipment.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Contributed to shop maintenance efforts by actively assisting with various tasks and responsibilities including painting, caulking, minor plumbing work and more.
Education
Diploma - General Business
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2025
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ON06.2018
Skills
- Fast and Adept learner
- Technologically Proficient
- Complex Product Knowledge
- Adaptable and Flexible
- Teamwork and Collaboration
- Ability to Lift 50 Pounds
- Excellent communication skills
- Exceptional Multitasking Skills
- Team Player with Strong Independent Work Skills
- Microsoft Office Proficiency
- Data Entry
Timeline
Head Customer Service Representative
Brantford Surplus
02.2017 - Current
Kennel Assistant
Mr. Paws Grooming & Doggy Daycare
01.2017 - 10.2022
Diploma - General Business
Mohawk College of Applied Arts And Technology
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Similar Profiles
Victoria HoogkampVictoria Hoogkamp
Wastewater Treatment Operator at Corporation of the City of BrantfordWastewater Treatment Operator at Corporation of the City of Brantford
Nick TrembleyNick Trembley
Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)
Emma WalshEmma Walsh
Consolidation Student Nurse at Brantford General HospitalConsolidation Student Nurse at Brantford General Hospital
Joshua KrantzJoshua Krantz
Press Operator at HartmannPress Operator at Hartmann
Amar TiwanaAmar Tiwana
Volunteer at Family BussinessVolunteer at Family Bussiness