Cheyanne Hames
Veterans Affairs Medical Center
San Diego
7
years of professional experience
Customer-focused Restaurant Associate with nearly 5 years of experience in food and beverage environments. Efficient and thorough in fast-paced surroundings and committed to quality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Health Technician (Dietetic)
1 Year 11 Months- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Addressed patient concerns promptly, ensuring satisfaction with their meals while remaining compliant with dietary restrictions.
- Demonstrated adaptability by adjusting menus or meal components as needed due to changes in patient conditions or availability of ingredients.
- Maintained positive relationships with healthcare staff, fostering a team-oriented approach towards patient care.
- Facilitated communication between kitchen staff and clinical teams regarding pertinent patient information such as allergies or new dietary restrictions.
Food Service Worker
9 Months- Restocking items needed for tray line.
- Building trays using patients tickets.
- Delivering food trays to patients.
- Observing dates and quality of food for the best service.
- Greeting patients with great attitude and attending to the small tasks that they might need assistance with.
- Correctly place food items on food tray.
- Date and label food prep.
- Prep next day items.
- Load and use dish room equipment.
Restaurant Attendant
1 Year 10 Months- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus and answered questions regarding items.
- Ensured that all customer orders were completed on time and accurately.
- Verified that the correct condiments were included with each order before it was sent out.
- Maintained a clean and safe work area throughout shift by adhering to health codes and regulations.
- Provided excellent customer service while interacting with guests at the counter.
- Bagged up food boxed for to go orders.
- Brought plates of food to guest’s tables as they dined in.
Host/To-Go Specialist
8 Months- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Took phone orders and in person orders for to go food.
- Balanced cash drawers at the end of each shift.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Bussed tables by quickly cleaning off the debris left behind by customers.
- Reset tables for new customers in an efficient manner.
- Carried trays of food to diners' tables upon request of waitstaff members.
- Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
- Transported heavy loads of dishes between kitchen and dining room safely.
- Boxed to go orders and packaged them up into bags.
- Brought to go orders into parking lot for guests in to go spots.
Pizza Hut Team Member
4 Months- Welcomed customers into the restaurant.
- Prepared dough for pizzas and other baked goods according to recipes.
- Cleaned, sanitized, and maintained kitchen equipment used in the baking process.
- Ensured that ingredients were fresh and of high quality prior to use.
- Decorated pizzas with various toppings according to customer requests.
- Kept work areas clean and organized at all times in accordance with health regulations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Gathered customer information to accurately process orders.
- Answered incoming calls in a timely and professional manner.
Dishwasher
10 Months- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Developed and implemented kitchen policies, procedures and quality standards.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
Some College (No Degree)
Skills
Customer Service
Quality Assurance
Cash Register Operation
Stocking and Replenishing
Menu And Price Memorization
Product Delivery Management
Teamwork and Collaboration
POS System Operation
Kitchen Communication
Problem-Solving
Time Management
Attention to Detail
HIPAA compliance
Patient care
Timeline
Health Technician (Dietetic)
Veterans Affairs Medical Center
10.2024 - CurrentRead More
Food Service Worker
Veterans Affairs Medical Center
01.2024 - 10.2024Read More
Restaurant Attendant
Jamul Casino
08.2022 - 06.2024Read More
Host/To-Go Specialist
Applebees’s
08.2021 - 04.2022Read More
Pizza Hut Team Member
Pizza Hut
10.2020 - 02.2021Read More
Dishwasher
Pine Valley House
12.2019 - 10.2020Read More
Cuyamaca College
Some College (No Degree)
Read More