CHEYANNE CONTRERAS PHARM.D., MPH
Lemon Grove,CA
Summary
Innovative and adaptive pharmacist with 12+ years of experience in acute care, hospital operations, long-term care, and research. Skilled in regulatory compliance, drug-utilization review, medication safety, pharmacy leadership, and interpersonal communication. Currently serving in a leadership role overseeing operations while maintaining clinical competency and collaborating with multiple disciplines to improve overall patient outcomes through safe medication practices. Seeking a new and challenging experiences within SDSHP. Expert in pharmacy operations with deep knowledge in optimizing workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering a collaborative environment with a strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and a results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Supervisor
Sharp Healthcare
12.2022 - Current
- Ensure regulatory compliance, assures quality outcomes, and compliance with internal and external rules and regulations
- Reviews quality variance reports, identifies trends, and develops action plans for resolution
- Identifies and trends learning needs of staff and works with other management team members to assure needs are met
- Develops, updates, and implements policies and procedures as necessary for the operation
- Assuring compliance with regulatory and legal requirements
- USP795/797/800 standards, testing requirements, and IV room recertification
- Updates staff performance appraisals, manages up to date employee records
- Involved with hiring, training, and onboarding of new employees
- Coaches, counsels, and institutes developmental and corrective action plans as necessary
- Contributes to the identification and operationalizes cost reduction measures or identifies revenue enhancing opportunities
- Coordinates department workload and staffing to optimize services in an efficient and productive manner
- Address compounding questions, provide expert oversight and support for patient care, clinical training, and quality initiatives with a focus on operations and clean room compliance
- Serve as a reliable resource for medication procurement and dispensing concerns
- Identify and implement strategies to enhance operational efficiency and optimize medication use and implement improvements for staff utilization and workflow efficiency
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Lead Pharmacist
Sharp Healthcare
03.2022 - 12.2022
- Represented the pharmacy department in both customer service and interdepartmental communications, fostering effective relationships through professional communication and positive interactions
- Completed a thorough drug utilization review, addressing duplications in therapy, clarifying medication errors, mitigating drug interactions, and addressing any necessary clarifications with providers
- Demonstrated leadership skills and maintain positive work atmosphere by encouraging coworkers and coaching low performing technicians to become high achieving team members
- Oversaw and optimized daily workflow within the pharmacy in order to maximize both efficiency and resource utilization, supervising the pharmacy staff and maintaining excellence in customer service
- Ensure compliance with the California Board of Pharmacy requirements for procedure and record-keeping
- Managed scheduling, timecards, training, goal setting, and evaluations
- Ensured compliance with federal and state regulations for dispensing medications and maintaining accurate records.
- Evaluated medication use patterns within the facility, identifying areas for improvement and implementing evidence-based interventions accordingly.
- Facilitated seamless transitions of care between acute settings and long-term care facilities through effective communication with other healthcare professionals involved in patient management.
- Collaborated with interdisciplinary teams for the development of comprehensive care plans for patients with complex medical conditions.
- Optimized patient counseling services by tailoring information delivery methods to suit individual needs.
- Conducted regular staff training programs to maintain high levels of competence in the pharmacy team.
- Developed strong relationships with healthcare providers, contributing to a collaborative approach to patient care.
Medication Safety Specialist
Sharp Healthcare
03.2018 - 12.2022
- Collaborated with pharmacy leadership, nursing representatives, physicians, and other clinicians to both monitor the medication use process and to identify areas and initiatives that can improve overall medication safety for the facility
- Monitored & reported medication errors and near-miss events in order to identify patterns and areas of opportunity to facilitate the development of process improvement plans
- Responsible for monitoring the facility platform for documenting Adverse Drug Events (ADEs), documenting and communicating errors to the appropriate organization, committee, or clinician
- Identified trends, patterns, and areas of opportunity in order to develop targeted action plans that reduce the risk of a medication-related error within the facility, improving overall patient care and reducing hospital liability
- Communicated new and existing best practice procedures to all staff members
- Practice safe opioid stewardship by thoroughly ensuring safety of prescription orders, counseling patients, utilizing state drug monitoring systems, offering naloxone per protocol when necessary, and educating providers on safe prescribing habits
- Prepared and presented annual surveillance plan, delivering a summary and analysis to drive decision-making by members of committees (Pharmacy & Therapeutics, the Treatment & Surveillance as well as the Safe Medication Practice Committees)
- Developed and presented educational content concerning medication safety, providing instruction and support for staff members as new initiatives are implemented
- Led the Safe Medication Practice Committee, planning and preparing the agenda as well as documenting and communicating committee meeting minutes to appropriate staff members
- Notified the FDA and drug manufacturers about medication-related events as appropriate
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Supported audit procedures to check all procedures, processes and work standards.
- Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
- Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.
- Escorted inspectors and answered questions about facility operations.
Clinical Pharmacist
Sharp Healthcare
06.2012 - 12.2022
- Provided professional, clinical, and technical knowledge as well as skills and expertise required for the provision of comprehensive pharmaceutical care to the skilled nursing facility and inpatient hospital
- Reviewed medication profiles for appropriateness of drug therapy, therapeutic duplications, allergies, weight, height, dosing guidelines, age requirements, renal and hepatic function, drug interactions, and factors to individualize care
- Identified, resolved, and documented prescribing, formulary, and therapeutic issues through integration of patient variables, clinical status, drug knowledge, and professional judgment
- Communicated and collaborated with nurses and physicians in a timely manner about therapeutic issues or problems
- Certified in formal pharmacokinetics, insulin, aminoglycoside, vancomycin, coumadin and tobacco cessation consults
- Reviewed and processed orders to ensure safe and effective drug therapy, monitor and evaluate drug selection, dosing, and interactions
- Consistently reviewed medications for cost savings measures such as IV to PO conversions and formulary adherence
- Precepted students and residents, evaluated errors, reduced waste, and improved patient outcomes
- Precepted Doctor of Pharmacy candidates on rotations for long term care and advanced inpatient hospital rotations
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
- Streamlined medication reconciliation process, reducing medication errors and enhancing patient safety.
- Served as a drug information resource for healthcare professionals, improving prescribing practices across the institution.
- Analyzed trends in medication use and made recommendations for policy updates.
Overnight Pharmacist
CVS Pharmacy
06.2012 - 06.2014
- Provided quality pharmaceutical care to patients including accurately dispensing prescriptions and counseling patients on healthcare issues including prescription, non-prescription medications, drug interactions, and compliance
- Directed daily dispensing operations while dispensing up to9,000 prescriptions per week and a maintaining wait time goal of15 minutes or less while maintaining customer satisfaction score goals
- Received, interpreted, and evaluated all physician medication orders through drug utilization review for therapeutic appropriateness, cost-effectiveness, accuracy, safety, and completeness
- Billed, scheduled, and provided Medication Therapy Management (MTM) services to patients
- Collaborated with healthcare professionals on medication therapies for appropriateness, efficacy, and safety
- Supervised the appropriate compounding, packaging, and labeling of prescription medications
- Administered vaccinations including seasonal influenza, Shingrix, Prevnar, Pneumovax, and TDaP
- Ensured compliance with Federal and State regulations for dispensing and record keeping of controlled substances
Education
Doctor of Pharmacy (Pharm.D.) -
Touro University
Vallejo, CA01.2012
Master of Public Health (MPH) -
Touro University
Vallejo, CA01.2012
Bachelor of Science - Biology
University of California, San Diego
San Diego, CA01.2006
Skills
- Operational leadership
- Interpersonal communication
- Clinical pharmacy
- Pharmaceutical Regulatory Compliance
- Sterile and non-sterile compounding
- USP797/795/800
- Mentoring and leadership
- Medication safety
- Pharmacy management
- Pharmacokinetics
- Long Term Care
- Precepting and teaching
- Enteral feedings
- TPN and IV preparation
- Medication Therapy Management (MTM)
- Immunizations
- Lean Six Sigma Green Belt
- Infectious disease
- Multi-disciplinary collaboration
- Patient safety
- Pharmacy management
Certification
- Registered Pharmacist, California License #67896 Current
- Basic Life Support (BLS) Certified & Advanced Cardiac Life Support (ACLS) Certified - American Heart Association
- ASHP - Compounded Sterile Preparations Certificate 2024
- Lean Six Sigma Green Belt 2022
- ASHP - Medication Safety Certificate 2020
- Antimicrobial Stewardship Certification for Pharmacists – Society of Infection Disease Pharmacists 2016
- APHA - Pharmacy Based Immunization, Certificate of Achievement 2009
Languages
Spanish
Professional Working
Timeline
Pharmacy Operations Supervisor
Sharp Healthcare
12.2022 - Current
Lead Pharmacist
Sharp Healthcare
03.2022 - 12.2022
Medication Safety Specialist
Sharp Healthcare
03.2018 - 12.2022
Clinical Pharmacist
Sharp Healthcare
06.2012 - 12.2022
Overnight Pharmacist
CVS Pharmacy
06.2012 - 06.2014
- Registered Pharmacist, California License #67896 Current
- Basic Life Support (BLS) Certified & Advanced Cardiac Life Support (ACLS) Certified - American Heart Association
- ASHP - Compounded Sterile Preparations Certificate 2024
- Lean Six Sigma Green Belt 2022
- ASHP - Medication Safety Certificate 2020
- Antimicrobial Stewardship Certification for Pharmacists – Society of Infection Disease Pharmacists 2016
- APHA - Pharmacy Based Immunization, Certificate of Achievement 2009
Doctor of Pharmacy (Pharm.D.) -
Touro University
Master of Public Health (MPH) -
Touro University
Bachelor of Science - Biology
University of California, San Diego
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