Open To Work
Chevonne Mitchell
Turner & Porter Funeral Home
Mississauga,ON
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Funeral Director AssistantSupporting the Funeral DirectorDispatcher/Customer ServiceFront Desk ReceptionistDelivery Driver
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
Remote
1
Certification
15
years of professional experience
Dynamic Customer Service professional with over 5 years of experience in client-facing roles, including dispatch and delivery service. Proven ability to optimize workflows and manage customer inquiries efficiently, achieving timely solutions and maintaining high service standards. Demonstrated success in enhancing customer satisfaction metrics through effective communication and problem-solving skills. Ready to leverage expertise in customer relationship management to deliver exceptional service and contribute positively to organizational goals.
Work History
Funeral Director Assistant
8 Months- Assisted with removals and transfers from hospitals, residences, and care facilities while maintaining dignity and professionalism
- Supported preparation of the deceased including washing, dressing, casketing, and cosmetic application under supervision
- Prepared chapels, visitation rooms, and service spaces according to family and cultural preferences
- Assisted funeral directors during funerals, memorials, and graveside services by escorting families and coordinating flow of services
- Maintained sanitation and organization of preparation rooms, equipment, and public spaces in compliance with health regulations
- Handled documentation including service records, permits, and internal paperwork
- Provided compassionate support to grieving families and ensured respectful interactions at all times
Supporting the Funeral Director
1 Year 4 Months- Facilitated a range of tasks as directed by the funeral director. Coordinated service setups, arranged caskets, prepared rooms, and managed pallbearer logistics.
- Processed paperwork, maintained records, and liaised with vendors. Oversaw maintenance of funeral vehicles, including washing, cleaning, and organizing servicing schedules.
- Welcomed visitors, offered condolences, and provided essential information.
- Assisted in the removal and transfer of the deceased.
- Ensured strict adherence to health, safety, and legal regulations.
Dispatcher/Customer Service
2 Years 6 Months- Rapidly analyzed information received from callers and dispatched necessary vehicles promptly.
- Coordinated, scheduled, and communicated all pickup and delivery requirements to drivers via phone and/or pre-planned trips.
- Formulated daily routes for pickup and delivery, ensuring timely arrivals.
- Optimized driver routes to enhance service efficiency and capacity.
- Maintained constant communication with all drivers throughout operations.
- Addressed customer inquiries and requests for pickups in a timely manner.
- Assisted in resolving work-related problems and monitored incidents and accidents for reporting.
- Tracked recurring issues, investigated root causes, and proposed corrective actions to mitigate reoccurrence.
- Ensured seamless daily dispatch operations, including managing computer systems and loading equipment.
- Advised drivers of route and traffic impediments such as construction, accidents, congestion, and adverse weather conditions.
- Provided supplementary customer service and after-hours support as required.
Front Desk Receptionist
2 Years- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Handled guest inquiries and concerns promptly, enhancing overall customer satisfaction levels.
- Trained new staff on front desk procedures and best practices for exceptional service delivery.
- Implemented efficient scheduling for front desk staff to optimize workflow and reduce wait times.
- Developed standard operating procedures to streamline guest services and improve operational efficiency.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively during stays.
- Mentored junior receptionists, fostering a supportive team environment focused on quality service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Delivery Driver
2 Years- Executed prompt medication deliveries to clients.
- Documented identity verification processes to ensure the safety and confidentiality of patient information.
- Participated in training programs designed to reinforce safe work practices.
United Message Dispatch/Delivery Driver
2 Years- Executed prompt medication deliveries to clients.
- Documented identity verification processes to ensure the safety and confidentiality of patient information.
- Participated in training programs designed to reinforce safe work practices.
Aircraft Maintenance
1 Year 4 Months- Operated effectively as a cargo jet worker.
- Delivered key responsibilities as a ground handler.
Cleaner
1 Year 10 Months- Ensured thorough cleanliness of rooms and public areas to the highest industry standards.
- Collaborated effectively with housekeeping and maintenance staff.
- Adhered to stringent infection control policies.
- Utilized vacuum cleaners, floor polishers, and carpet shampooers proficiently.
- Guaranteed that all cleaning equipment was properly maintained and stored after use.
- Promptly addressed guest requests with efficiency.
Telephone Sales Agent
2 Years 5 Months- Provided timely sales and expense reports to the department head. Conducted telephone sales with prospective and existing clients, generating positive insurance coverage outcomes.
- Acted as HVAC representative for Direct Energy and executed related duties as assigned.
- Delivered service and product information to customers effectively, ensuring clarity and satisfaction.
- Facilitated conflict resolution with clients skillfully.
- Developed and maintained a comprehensive database of Auto, Home, and Life Insurance sales.
Education
- Accounting And Finance
High School
Skills
MS Office
Maintenance
Lifting Heavy Items
Driving
Leadership
Time management
Coping skills
Customer service
Conflict Resolution
Interpersonal Skills
Organizational Skills
Teamwork
Attention to Detail
Adaptability
Sales and marketing
Knowledge of software program
Funeral planning
Compassionate communication
Customer response
Staff scheduling
Quickbooks
MS word
excel
and outlook
Sales
Funeral home services
Chapel organization
Guest assistance
Problem-solving
Problem-solving abilities
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Languages
English
Full Professional
Certification
- Personal Support Worker Certificate Everest College 2012
- MHE License – Crown CR and CR
- WHIMIS
Timeline
Funeral Director Assistant
Turner & Porter Funeral Home
10.2025 - CurrentRead More
Supporting the Funeral Director
Mackinnon and Bowes LTD
06.2024 - 10.2025Read More
Dispatcher/Customer Service
Darts Transit
02.2023 - 08.2025Read More
Front Desk Receptionist
Sheraton Hotels
01.2023 - 01.2025Read More
Delivery Driver
United Message Dispatch/Delivery Driver
02.2020 - 02.2022Read More
United Message Dispatch/Delivery Driver
Calea Pharmacy
02.2020 - 02.2022Read More
Aircraft Maintenance
Hamilton International Airport
10.2017 - 02.2019Read More
Cleaner
Wizard Carpet and Rug Cleaning LTD
08.2015 - 06.2017Read More
Telephone Sales Agent
Protocol Global Solution
06.2011 - 11.2013Read More
Cathedral High School
High School
Read More
Ryerson University
from Accounting And Finance
Read More
Mohawk College of Applied Arts And Technology
Read More