Cheuk Yan Lee
Markham,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Own Bussiness
04.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Waitress Supervisor
Four Seasons Hotels And Resorts
01.2012 - 02.2015
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed food resources, memorized orders, and coordinated customer service.
- Set and oversaw weekly and special event menu plans.
Education
High School Diploma -
Annesley
Australia05.2010
Diploma - Event Planner
Canadian All Care College
Scarbrourgh 11.2022 - Current
Skills
- Business Development
- Business Administration
- Strategic Planning
- Time Management
- Problem Solving
- Organizational Skills
- Effective Communication
- Customer Service
- Emergency Response
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Diploma - Event Planner
Canadian All Care College
11.2022 - Current
Manager
Own Bussiness
04.2016 - Current
Waitress Supervisor
Four Seasons Hotels And Resorts
01.2012 - 02.2015
High School Diploma -
Annesley
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