Summary
Overview
Work History
Education
Skills
Certifications And Awards
Languages
Certification
Timeline
Generic
Cheuk Kan Hiu

Cheuk Kan Hiu

Toronto,Ontario

Summary

A highly motivated graduate with a Honours Bachelor of Arts in New Media Studies from the University of Toronto Scarborough. Proven track record of academic excellence with three consecutive years on the Dean's List. Skilled in English-Chinese translation and international development studies. Experienced in front-of-house operations and social media management. Proficient in multimedia production, video editing, game development, and UI/UX design. Seeking to leverage my expertise in new media and translation to contribute to a dynamic organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Partner

UberEats
03.2024 - Current
  • Delivered food orders with a 100% satisfaction rate
  • Managed delivery logistics and ensured timely deliveries.

Front of House Server & Social Media Coordinator

Hong Shing Restaurant
Toronto, ON
11.2021 - Current
  • Managed customer interactions and ensured a positive dining experience
  • Coordinated front-of-house operations, including seating arrangements and reservation management
  • Developed and executed social media strategies to increase the restaurant's online presence
  • Created engaging content for various social media platforms to attract and retain customers
  • Monitored social media metrics and adjusted strategies to improve engagement and reach
  • Social Media Management since February 2024.

Education

Honours Bachelor of Arts - New Media Studies

University of Toronto Scarborough
06-2024

Skills

  • Multimedia production
  • Digital content creation
  • Web design
  • Adobe Suite & Capcut Pro
  • Blender & Unity
  • Figma, UI/UX design
  • Active Listening
  • Customer Service
  • Research
  • Data Entry

Certifications And Awards

  • Dean's List, University of Toronto Scarborough: 2021, 2022, 2023

Languages

English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Certification

  • Smart Serve Certificate

Fidelity Investments Customer Relationship Advocate Job Simulation on Forage - May 2024

  • Completed a simulation focused on learning customer service on the Fidelity Investments team
  • Navigated multiple customer calls effectively using active listening skills

Timeline

Delivery Partner

UberEats
03.2024 - Current

Front of House Server & Social Media Coordinator

Hong Shing Restaurant
11.2021 - Current

Honours Bachelor of Arts - New Media Studies

University of Toronto Scarborough

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Cheuk Kan Hiu