CHETNA SHARMA
Toronto,ON
Summary
Dynamic Customer Service Representative with a proven track record at Reliance Mart, India, excelling in problem-solving and adaptability. Demonstrated success in enhancing customer loyalty through personalized solutions and effective decision-making. Skilled in active listening and quick learning, effectively boosting product enhancements through strategic customer feedback collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Mart,India
01.2023 - 01.2024
- Handle customer inquiries through phone, email, or in-person interactions, ensuring prompt and accurate responses.
- Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
- Provide detailed information about products or services to customers, tailoring responses to their specific needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Collaborate with internal teams to escalate and resolve complex issues.
Education
MBA - Business Administration
INTERNATIONAL BUSINESS UNIVERSITY
09-2026
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Customer relations
- Time management
- Decision-making
- QUICK LEARNING
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative
Reliance Mart,India
01.2023 - 01.2024
MBA - Business Administration
INTERNATIONAL BUSINESS UNIVERSITY
Similar Profiles
Siddharth JindalSiddharth Jindal
Store Assistant at Reliance Mart,IndiaStore Assistant at Reliance Mart,India
Vikrant SinghVikrant Singh
Sales Associate at Reliance Mart,IndiaSales Associate at Reliance Mart,India
Maan PatelMaan Patel
Store Team Member at Reliance Mart,IndiaStore Team Member at Reliance Mart,India