Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Chetna Sethi

Scarborough,ON

Summary

As an ambitious Global Business Management student, I am eager to seize an on-campus opportunity where I can unleash my robust organizational prowess and effective communication skills. Ready to immerse myself in the vibrant campus atmosphere, I aim to make impactful contributions and thrive in a dynamic work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier & Food Server

Mary browns Chicken
09.2023 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged, and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at the beginning and end of each work shift.

Customer Care Representative

Admiral Solutions
02.2023 - 08.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Communicated with clients regarding account services, statements, and balances.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.

Front Desk Agent

Majorel
10.2021 - 12.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained clean and organized front desk areas to uphold a polished company image.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Food Handler

Zomato
08.2020 - 09.2021
  • Kept work areas neat, clean, and in full compliance with company standards and applicable health codes.
  • Received, unpackaged, and stored incoming food deliveries.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Recommended changes to help increase team productivity and align menu more closely with customer preferences.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Education

Global Business Management -

Seneca College
Markham, CA
06.2025

Bachelor Of Economics -

Delhi University
01.2022

Skills

  • Portioning
  • Product Merchandising
  • Event Preparation
  • Food and Beverage Experience
  • Security Monitoring
  • File Organization
  • Administrative Support
  • Cash Handling
  • Account Updating
  • Social Media Management
  • Problem-Solving
  • Coordination
  • Customer Relationship Management (CRM)
  • Good Communication

Certification

  • The employee of the month to Excel Customer Service, 2023
  • Highest number of queries resolved, 2022

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Korean
Elementary

Hobbies

Acting

As a fervent enthusiast of the performing arts, I actively engage in acting as a hobby. Whether on the local stage or in dynamic acting workshops, this pursuit sharpens my creativity, emotional intelligence, and adaptability. Beyond honing my storytelling and character development skills, acting has been a crucible for refining my communication finesse and quick thinking. These qualities seamlessly translate into all aspects of my life, enhancing both personal and professional endeavors

Timeline

Cashier & Food Server

Mary browns Chicken
09.2023 - Current

Customer Care Representative

Admiral Solutions
02.2023 - 08.2023

Front Desk Agent

Majorel
10.2021 - 12.2022

Food Handler

Zomato
08.2020 - 09.2021

Global Business Management -

Seneca College

Bachelor Of Economics -

Delhi University

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Chetna Sethi