CHETNA SAMYAL
ABBOTSFORD ,BC
Summary
Achieved significant improvements in driver performance and customer satisfaction at IHaul Freight Ltd by leveraging strong leadership qualities and expertise in driver scheduling. Excelled in problem-solving and teamwork, enhancing operational efficiency and safety. Skilled in technology deployment, notably in GPS navigation and networking, demonstrating a blend of hard and soft skills critical for dynamic environments.
Overview
9
9
years of professional experience
Work History
Driver Manager
IHaul Freight Ltd
11.2022 - Current
- Evaluated driver performance regularly using combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
Dispatcher
Dolphin Transport Ltd
02.2020 - 10.2022
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated with drivers to organize timely pickup and delivery.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Network Analyst
HCL Technologies
02.2016 - 01.2018
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
- Managed development, deployment and training of RTS system and internal systems suite.
- Wrote ad hoc tools and patches to resolve recurring production problems.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Configured and installed wireless controllers, routers and switches.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Mississauga, ON05.2019
Associate of Applied Science - Project Management - Information Technology
Canadore College of Applied Arts And Technology
Mississauga, ON09.2018
Bachelor of Science - Computer And Information Systems
Beant College of Engineering And Technology
Punjab, India 05.2015
Skills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Driver Scheduling
- Improvement planning
- Delivery Scheduling
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Driver Manager
IHaul Freight Ltd
11.2022 - Current
Dispatcher
Dolphin Transport Ltd
02.2020 - 10.2022
Network Analyst
HCL Technologies
02.2016 - 01.2018
Associate of Applied Science - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Associate of Applied Science - Project Management - Information Technology
Canadore College of Applied Arts And Technology
Bachelor of Science - Computer And Information Systems
Beant College of Engineering And Technology
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