Chetna Mahajan
Mississauga,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Bargain Club
06.2019 - 03.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Security Officer
Paragon Security
04.2022 - 03.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Seasonal Associate
Aritzia DC
10.2023 - 01.2024
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Event Security Guard
Budweiser Stage
05.2022 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Permitted entry with escort for approved persons into secure locations.
Education
Diploma - General Business
Canadore College of Applied Arts And Technology
Mississauga, ON12-2020
Skills
- Cash Handling
- Customer Assistance
- Product Restocking
- Customer Service
- Conflict Resolution
- Guest inquiries
- Organizational abilities
- Order Packaging
- Inventory Control
Certification
- Smart serve certificate
- Ontario security license
Timeline
Seasonal Associate
Aritzia DC
10.2023 - 01.2024
Event Security Guard
Budweiser Stage
05.2022 - Current
Security Officer
Paragon Security
04.2022 - 03.2023
Cashier
Bargain Club
06.2019 - 03.2022
Diploma - General Business
Canadore College of Applied Arts And Technology
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