Chetna Chetna
sarnia,Ontario
Summary
Results-driven Client Relationship Manager with a proven track record of cultivating long-term customer loyalty. Expertise in resolving complex issues has consistently enhanced customer satisfaction levels. Recognized for fostering collaborative team environments and promoting effective communication across all organizational tiers. Achieved significant improvements in customer experience through operational streamlining and elevated service quality.
Overview
2
2
years of professional experience
Work History
Supervisor
Sherwood Village Restaurant
Sarnia , Ontario
04.2023 - Current
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Representative
Chandigarh University
Chandigarh , India
12.2022 - 07.2023
- Provided exceptional customer service, assisting students and faculty with inquiries and administrative tasks.
- Managed student records, scheduled appointments, and facilitated smooth operations within the department.
- Assisted with event coordination, student onboarding, and communication with internal stakeholders.
- Resolved concerns efficiently, ensuring customer satisfaction and adherence to university policies.
Education
Post-graduate Certificate Program-International Business -
Lambton College of Applied Arts And Technology
Sarnia, ON04-2025
Bachelor’s degree in- Commerce -
Chandigarh Group of Colleges
Chandigarh 10-2022
Skills
- Customer Service and Relationship Management
- Sales and Upselling Techniques
- Administrative Support and Data Entry
- Conflict Resolution and Problem-Solving
- Team Collaboration and Leadership
- Scheduling and Appointment Management
- POS Systems and Payment Processing
- Microsoft Office Suite and Apple Products
- CRM software
- Client profile building
Languages
5,5
Education and Training
true
Timeline
Supervisor
Sherwood Village Restaurant
04.2023 - Current
Customer Service Representative
Chandigarh University
12.2022 - 07.2023
Post-graduate Certificate Program-International Business -
Lambton College of Applied Arts And Technology
Bachelor’s degree in- Commerce -
Chandigarh Group of Colleges
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