Chetna Chetna

• Reviewed and analyzed client financial goals, resources, and risk tolerance levels to develop appropriate investment strategies.
• Monitored market trends and economic conditions to identify potential opportunities or risks in the current environment.
• Generated new business leads by attending networking events or seminars within the industry.
• Developed relationships with external vendors providing specialized services such as accounting advice or legal counsel.
• Responded promptly and effectively to customer inquiries regarding products or services offered by the firm.
• Talked to clients to determine expenses, income, insurance coverage, financial objectives and tax statuses to develop financial plan.

• Principle Responsibilities:
• Training
• Train new Customer Care associates
• Provide associates with ongoing training and coaching as needed
• Ensure all associates have completed training
• Customer Service
• Assist with escalated customer issues
• Process sales and payments for customer, as well as other customer requests, when required
• Offer credits, gift certificates or discounts on escalated service issues
• 4Send out letters to customers, as required
• Review comment cards and customer letters
• Associates
• Recruit, interview, hire and conduct background checks on new associates
• Create schedules, determine break and lunch schedules, maintain payroll for the department
• Assign tasks to associates and ensure all departmental responsibilities are completed
• Manage Kronos and add punch in / out times for all associates
• Communicate new information to customer care associates as it becomes available
• Confirm that associates are presentable and dressed appropriately
• Administer conflict resolution and address associate concerns
• Complete performance reviews and create development plans for associates
• Participate in wage reviews
• Corrective actions and performance discussions, as necessary
• Administration
• Enter Exchanges, Credits, Sales and Reselection
• Verify prices on Credit Memos and Sales Orders match with Exchanges before delivery
• Follow up on overdue work orders, Credit Memos, repairs and parts
• Ensure that repairs done at repair depots are picked up, delivered and completed
• Enter service orders, update comments, finalize and void, where appropriate
• Maintain customer and vendor contact information and files
• Send purchase order reimbursements to Home Office
• Run various Reports
• Oversee any Leon’s inventory out for repair
• Complete monthly checklist
• Submit payroll
• Create a schedule and determining staffing needs
• Order supplies, name tags & business cards
• Receive parts and submit appropriate paperwork to Home Office 15. Review 30 Day accounts
• Verify and secure cash deposits, access safe for Brinks
• Prepare for financing terms, Terms and Conditions, etc. for upcoming promotions
• Processed payroll for up to 25 employees weekly using specialized software.
• Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
• Resolved discrepancies in employee paychecks on an individual basis.
• Assisted with year-end audit activities such as preparing journal entries related to payroll processing.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.

Worked as Assistant Merchandiser aswell during Christmas week to support business.

• Supported Store Merchandiser in the organization of stock for a Christmas sale by creating the promotional boards, resulting in the sale of 90% of stock.
• Displayed furniture in the store by organizing merchandise according to prescribed company standards which increased sales by 10% based on the Sales Department report.
• Itemized the bed sheets and mattress protectors according to the size in a rack, making the display more organized and helped find the product easily.
• Updated the price tags of all the items before the store opening and avoiding any price confusions specially on sale events by clearly mentioned the discounts on the tags.

• Taught class of 50 students by arranging one on one weekly sessions dedicated to problem solving, resulting in stronger exam performance for most students.
• Interviewed the students before choosing a section for them according to their level of understanding thereby helping in easy learning.
• Redesigned the performance evaluation system by giving one on one feedback to students every weak leading to improved results.
• Taught 4 different modules of English language which includes reading, writing, listening and speaking.