Chethan John Madtha
Scarborough,ON
Summary
Dedicated and safety-focused individual with a proven track record of providing outstanding transportation services. Known for an engaging and pleasant personality, coupled with a spotless driving record devoid of accidents. Highly proactive, reliable, and committed to cost-effective transportation of goods and materials. Demonstrates an excellent record of punctuality and a strong work ethic.
Overview
12
12
years of professional experience
Work History
Driver
Uber And Lyft
12.2022 - Current
- Demonstrated respect, friendliness, and willingness to assist wherever needed.
- Customer Satisfaction Ratings: Maintained excellent customer satisfaction ratings of 4.95 on Uber and 5 stars on Lyft.
- Effectively communicated with passengers, providing information and assistance to ensure exceptional customer service and positive experiences.
- Strictly adhered to all relevant traffic laws and safety regulations, prioritizing passenger and road safety.
- Utilized GPS and other navigation tools to plan optimal routes, ensuring punctuality and efficient travel.
- Consistently maintained professional and friendly demeanor during deliveries, contributing to positive reputation of company.
- Followed proper safety procedures and protocols when operating vehicles, prioritizing safety of passengers and others on road.
- Meticulously cleaned and maintained vehicle and conducted post-shift assessments to identify and address any damage.
- Consistently met safety targets by adapting driving to varying road and traffic conditions, properly balancing loads, and avoiding risky driving behaviors.
- Upheld high standards of professionalism and discretion while serving high-value clients.
- Managed reservation calls by promptly answering, scheduling, and responding to requests at specific times and locations.
Marketing Consultant, Part-time
Hejjenu
05.2022 - Current
- Created marketing collateral and branded messaging for diverse marketing needs.
- Regularly updated and edited content for company websites.
- Achieved client vision and marketing objectives by collaborating with various departments.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted market research and reported on clients' competition.
Assistant Manager - Operations
SHOPPERS DRUG MART
10.2019 - 04.2022
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed strategic workforce planning, performance management and benefit administration.
- Trained new employees on proper protocols and customer service standards.
Merchandiser
SHOPPERS DRUG MART
05.2019 - 09.2019
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Conferred with store managers to obtain information about customer needs and preferences.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Educated employees on new merchandise during seasonal workshops.
Customer Service Representative Supervisor
VITVARA TECHNOLOGIES
04.2016 - 02.2019
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Achieved specific team objectives.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Customer Service Representative
VITVARA TECHNOLOGIES
09.2011 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customer with setting appointments, special order requests and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations,policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
St. Sebastian's Composite PU College
Mangaluru, Karnataka05.2011
Skills
- Computer Proficiency
- Passenger Assistance
- Customer Rapport
- Staff Training
- Conflict Resolution
- Recordkeeping Strengths
- Managing Multiple Tasks
- Active Listening
Languages
English
Full Professional
Hindi
Native or Bilingual
Kannada
Native or Bilingual
Konkani
Native or Bilingual
Hobbies
- Photography and Videography
- Content Creator
- Reading
- Graphic Designing
Timeline
Driver
Uber And Lyft
12.2022 - Current
Marketing Consultant, Part-time
Hejjenu
05.2022 - Current
Assistant Manager - Operations
SHOPPERS DRUG MART
10.2019 - 04.2022
Merchandiser
SHOPPERS DRUG MART
05.2019 - 09.2019
Customer Service Representative Supervisor
VITVARA TECHNOLOGIES
04.2016 - 02.2019
Customer Service Representative
VITVARA TECHNOLOGIES
09.2011 - 03.2016
High School Diploma -
St. Sebastian's Composite PU College
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