Chethan Madtha
Scarborough
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Freelance Videographer
FREELANCE VIDEOGRAPHY
05.2022 - Current
- Project Planning & Concept Development: Collaborated with clients to understand their vision, creating detailed project plans, and developing unique concepts tailored to specific needs
- Filming & Production: Managed all aspects of video production, including camera operation, lighting setup, and sound recording, ensuring high-quality footage across a range of environments
- Client Relations & Communication: Maintained strong communication with clients throughout the production process, providing updates, gathering feedback, and making necessary revisions to meet expectations
- Time Management & Project Delivery: Delivered projects on time and within budget, managing multiple deadlines simultaneously while maintaining attention to detail and high production standards
Assistant Manager - Operations
SHOPPERS DRUG MART
10.2019 - 04.2022
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Directed strategic workforce planning, performance management, and benefits administration
- Trained new employees on proper protocols and customer service standards
Merchandiser
SHOPPERS DRUG MART
05.2019 - 09.2019
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Answered customer questions regarding store merchandise, department information and pricing
- Conferred with store managers to obtain information about customer needs and preferences
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases
- Trained employees on new merchandise during seasonal workshops
Supervisor - Customer Service
VITVARA TECHNOLOGIES
04.2016 - 02.2019
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
- Achieved specific team objectives
- Developed and implemented office management procedures to increase training team productivity and accuracy
Customer Service Representative
VITVARA TECHNOLOGIES
09.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests for products, services and company information
- Trained new personnel regarding company operations, policies and services
- Maintained up-to-date knowledge of product and service changes
Education
BACHELOR OF COMMERCE -
ST. ALOYSIUS COLLEGE
Mangalore, India07.2014
Skills
- Customer Relations
- Active Listening
- Critical Thinking
- Executive Management Support
- Data entry
- Managing Multiple Tasks
- Recordkeeping Strengths
- Conflict Resolution
- Problem-Solving Ability
- Quality Assurance Controls
- Computer Proficiency
- Staff Training
Timeline
Freelance Videographer
FREELANCE VIDEOGRAPHY
05.2022 - Current
Assistant Manager - Operations
SHOPPERS DRUG MART
10.2019 - 04.2022
Merchandiser
SHOPPERS DRUG MART
05.2019 - 09.2019
Supervisor - Customer Service
VITVARA TECHNOLOGIES
04.2016 - 02.2019
Customer Service Representative
VITVARA TECHNOLOGIES
09.2014 - 03.2016
BACHELOR OF COMMERCE -
ST. ALOYSIUS COLLEGE
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