CHETERA HURD
Los Angeles
Summary
Experienced customer service professional dedicated to enhancing customer experiences and optimizing operational efficiency. Recognized for fostering collaboration and achieving impactful outcomes through adaptable tactics and clear communication. Demonstrates problem-solving skills and a customer-centric mindset that consistently delivers exceptional results.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Specialist
Auto Club of Southern California
09.2024 - Current
- Reduced processing errors through meticulous data entry and verification within the DMV platform.
- Elevated satisfaction rates by delivering proficient assistance with DMV processes.
- Recorded transactions related to cash, credit, and fixed assets.
- Handled client inquiries ensuring prioritization of satisfaction and retention.
Lead Talent Acquisition Specialist
LAZ Parking
01.2021 - 02.2024
- Managed a team of recruiters to successfully fill 500+ open positions within a 6- month period, meeting company hiring goals and reducing time-to-fill by 20%
- Executed over 100+ outbound phone calls per week, resulting in a 70% offer acceptance rate
- Spearheaded recruitment and onboarding process, propelling the organization toward increased candidate retention and efficiency driven success
- Established key performance indicators and implemented corrective policies to streamline employee development objectives
Assistant Community Manager
Cirrus Asset Management
01.2018 - 01.2021
- Successfully negotiated and managed leases agreements, resulting in a 95% occupancy rate and a 10% increase in rental revenue within the first year
- Maintained accurate records of all tenant activity, ensuring compliance with local, state, and federal laws, and facilitating seamless financial reporting
- Conducted regular property inspections and maintenance checks, identifying, and addressing issues proactively, resulting in a 15% reduction in maintenance costs
- Implemented a comprehensive tenant screening process, resulting in a 20% decrease in tenant turnover and 15% increase in tenant satisfaction
Front Office Manager
Ambrose Hotel
01.2011 - 01.2018
- Led the Front Office team in achieving a 98% occupancy rate during high season by effective room allocation and upselling strategies
- Developed and maintained relationships with key clients and partners, resulting in a 15% increase in repeat business and a 10% increase in revenue from existing clients
- Drafted annual sales plans that contributed to an 18% increase in overall upsell volume
- Effectively managed employee relations issues in a timely yet sensitive manner, resulting in decreasing HR complaints
Education
Bachelor Of Business Administration And Management -
California State University
Long Beach, CA06.2012
Skills
- Attention to Detail
- Communication Skills
- Problem solving
Timeline
Senior Customer Service Specialist
Auto Club of Southern California
09.2024 - Current
Lead Talent Acquisition Specialist
LAZ Parking
01.2021 - 02.2024
Assistant Community Manager
Cirrus Asset Management
01.2018 - 01.2021
Front Office Manager
Ambrose Hotel
01.2011 - 01.2018
Bachelor Of Business Administration And Management -
California State University
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