Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chetara Miller

Summary

The ability to provide outstanding customer service to customers within retail, Excellent telephone voice, including tone, clarity, pronunciation, and proper grammar. Strong listening, problem-solving, and multi-tasking skills. Provided extensive product knowledge and information on services to increase sales through suggestive selling and up-selling. Strategically accommodated a high volume of customer concerns and requests in a busy, high-pressure, deadline-oriented work environment. Excellent computer skills with a typing speed of 60 wpm.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Account Manager

Unity Payments
08.2024 - Current
  • Outbound calls to merchants about pass due balances
  • Assist merchants with questions about billing statements
  • Help register merchants to use MPI to view billing statements
  • Answer inbound calls
  • Help loss prevention agents contact merchants
  • Send and receive emails from loss prevention
  • Reactivate accounts
  • Troubleshooting merchants terminals
  • Add/remove terminals from merchants account
  • Investigate missing deposits

Escalation manager

Canadian Appliance Source
12.2018 - 07.2024
  • Listen carefully to customers about any problems and concerns
  • Resolving problems with customers and finding resolutions
  • Provided feedbacks to team members, and as well as to higher management
  • Set up payment profiles for customers, and collected payment balances.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Escalated customer issues to management for appropriate action to be taken.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.

Medical Office Assistant

Urgent Care and Family Medicine
08.2015 - 10.2017
  • Responded to phone calls and relayed messages
  • Scheduled appointments with specialists
  • Experience working with Oscar
  • Important documents were scanned and faxed.
  • Answered phone calls and messages for 4-physician
  • Scheduling appointments, and handling patient inquiries

Education

College diploma - Medical Office Administrator Program

Medix College
04.2015

Skills

  • Professional, eager, organized, and hardworking
  • Ability to work independently
  • Microsoft Office products (Word, PowerPoint, Excel, Outlook)
  • Escalation Management
  • Website Navigation
  • Effective Multitasking
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Customer satisfaction
  • Strategic planning
  • Customer relationships
  • Account oversight

Languages

English
Full Professional

Timeline

Account Manager

Unity Payments
08.2024 - Current

Escalation manager

Canadian Appliance Source
12.2018 - 07.2024

Medical Office Assistant

Urgent Care and Family Medicine
08.2015 - 10.2017

College diploma - Medical Office Administrator Program

Medix College

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Chetara Miller