CHETANYA ARORA
Toronto,Canada
Summary
Results-driven Sales Professional with 3+ years of proven success in consultative selling, lead generation, and exceeding sales targets in fast-paced retail environments. Demonstrated expertise in building robust sales pipelines, delivering exceptional customer experiences, and driving revenue growth through strategic upselling and cross-selling. Passionate about sustainable energy solutions and innovative technology with a track record of achieving 90%+ customer satisfaction scores while consistently surpassing monthly sales quotas.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Skyline Builders
10.2024 - Current
- Drive sales growth through proactive outbound calling and strategic follow-ups, achieving 15% improvement in conversion rates and expanding client base through targeted lead generation.
- Exceed monthly targets by delivering tailored product recommendations and consultative selling approach, resulting in increased upsell success and customer satisfaction.
- Manage high-volume customer interactions (30+ daily calls) while maintaining customer-first approach and resolving complex inquiries to enhance overall experience.
- Optimize sales pipeline using HubSpot CRM for lead tracking, opportunity management, and strategic follow-up campaigns to maximize conversion potential.
Technical Support Representative
Concentrix (Apple)
08.2024 - 10.2024
- Achieved top-tier sales performance handling 50-60 daily inbound/outbound calls with 90%+ QA score and top 10% ranking for sales conversions through strategic product positioning.
- Exceeded sales quotas consistently by upselling AppleCare+ and related services using consultative sales techniques and personalized product recommendations.
- Delivered exceptional customer experience with 85% first-call resolution rate and 20% improvement in customer satisfaction scores through technical expertise and solution-focused approach.
- Managed complete customer lifecycle via advanced CRM tools, implementing retention strategies and optimizing follow-up processes to increase client loyalty and repeat business.
Customer Service Representative
FORTINOS
09.2023 - 06.2024
- Boosted retail sales by 20% through effective suggestive selling techniques and product knowledge expertise in fast-paced retail environment.
- Resolved escalated customer issues while maintaining service excellence standards, leading to increased customer loyalty, repeat business, and positive brand perception.
- Demonstrated product expertise and customer education skills, contributing to improved customer experience and sales conversion rates.
Cashier (Part-time)
The Home Depot
02.2024 - 05.2024
- Processed high-volume transactions (100+ per shift) with accuracy and efficiency while troubleshooting technical issues and resolving payment concerns in real-time.
- Contributed to upsell targets by educating customers about product protection plans and additional services, demonstrating consultative selling skills in retail environment.
Business Development Associate
Loanwalle
01.2021 - 12.2021
- Generated significant revenue growth achieving 15% increase in overall sales through successful negotiations and customized financial solutions tailored to client needs.
- Surpassed sales quotas by 20% while managing 60+ daily prospect calls and maintaining high closing rates through strategic relationship building and consultative selling.
- Built long-term client relationships through proactive communication, needs assessment, and strategic upselling, resulting in improved customer retention and referral generation.
- Developed expertise in complex financial products, regulatory compliance, and solution-based selling in competitive marketplace.
Education
Global Business Management Diploma -
Humber College
Etobicoke, Canada12.2023
Bachelor of Business Administration -
New Delhi Institute of Management
India05.2021
Certification
- Advanced Excel Certification - Data Analysis & Sales Reporting
- Digital Marketing Foundations (Google) - Coursera
- Customer Engagement Strategies (Google) - Coursera
- Accounting Fundamentals - LinkedIn Learning
- Payroll Fundamentals - ADP
- Bookkeeping Basics - Intuit QuickBooks
- Financial Markets - Yale University
Accomplishments
- Consistently exceeded sales targets across multiple roles with proven track record of 15-20% above quota performance.
- Ranked in top 10% for sales conversions at Concentrix while maintaining 90%+ quality assurance scores.
- Achieved 85% first-call resolution rate demonstrating strong problem-solving and customer relationship skills.
- Generated 15-20% revenue growth through strategic sales initiatives and customer relationship management.
- Maintained 90%+ customer satisfaction scores across all customer-facing roles through service excellence.
Additional Information
Passionate about sustainable energy and innovation., Available for evening, weekend, and holiday shifts., Valid Ontario driver's license.
Languages
- English, Native Proficiency
- Hindi, Native Proficiency
Technical Proficiencies
Salesforce, HubSpot, Lead Management, Pipeline Tracking, Sales Analytics, Excel (Advanced), Word, Outlook, PowerPoint, Data Analysis, Google Workspace, Case Management, Ticket Systems, Database Navigation, Multi-channel Support, Call Center Operations, Customer Documentation
Core Competencies
Consultative Selling, Lead Generation, Pipeline Management, Sales Target Achievement, Product Demonstrations, Test Drive Facilitation, Customer Education, Closing Techniques, Customer Lifecycle Management, Relationship Building, Walk-in Guest Engagement, Retail Sales Environment, Customer Retention, Service Excellence, Delivery Process Management, CRM Tools (Salesforce, HubSpot), Microsoft Office Suite, Sales Analytics, KPI Tracking, Document Completion, POS Systems, Database Management, Sustainable Energy, Electric Vehicles, Technology Innovation, Product Expertise, Market Trends, Customer Incentives, Environmental Solutions
Timeline
Customer Service Representative
Skyline Builders
10.2024 - Current
Technical Support Representative
Concentrix (Apple)
08.2024 - 10.2024
Cashier (Part-time)
The Home Depot
02.2024 - 05.2024
Customer Service Representative
FORTINOS
09.2023 - 06.2024
Business Development Associate
Loanwalle
01.2021 - 12.2021
Global Business Management Diploma -
Humber College
Bachelor of Business Administration -
New Delhi Institute of Management
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