Chetan Kumar Singh
Pickering,Ontario
Summary
Skilled in overseeing daily operations, enhancing guest satisfaction, and training staff. Proven ability to handle inquiries and resolve issues efficiently, ensuring a welcoming and organized environment. Strong communication and multitasking skills, committed to delivering exceptional service and maintaining high standards. Experienced with maintaining clean and welcoming guest rooms. Utilizes strong cleaning and organizational skills to ensure guest satisfaction. Knowledge of safety protocols and time management for efficient task completion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Room Attendant/Houseperson
Great Canadian Entertainment
06.2023 - Current
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Front Desk Supervisor
Super 8 Hotel
12.2022 - 04.2024
- Greeting walk in guest and answering telephonic call
- Making new reservations and managing payments
- Managing monthly sales records and Transaction total details
- Making employee schedules and updating biweekly payroll
- Managing paid bills and unpaid bills records
- Punching order for breakfast inventory (croissant,danish,waflle mix,apple,banana,concentrated juice ,spoon,knife etc) and housekeeping inventory(soap,shampoo, conditioner etc.) as per the requirement
- Checking e-mail and replying to guests regularly
- Coordinating with housekeeping, maintenance and other departments to run operation smoothly
- Reply to guest reviews frequently and follow continuos improvement in the operation
Graduate Engineer Trainee
Ppap Automotive Limited
04.2021 - 08.2021
- Quality Assurance: Assisting in the development and implementation of quality assurance protocols to ensure products meet industry standards.
- Inspection and Testing: Conducting regular inspections and testing of materials and products to identify defects or areas for improvement.
- Documentation: Maintaining accurate records of quality tests, inspections, and compliance reports.
- Root Cause Analysis: Participating in problem-solving sessions to analyze quality issues and develop corrective action plans.
- Process Improvement: Collaborating with engineering and production teams to identify opportunities for process improvements and efficiency
Education
Supply Chain Global Logistics
Fleming College
10.2024
Pgdm - Quality assurance manufacturing and management
Conestoga College
04.2023
B.tech - Mechanical Engineering
Gl bajaj Institute of Technology and Management
01.2021
Skills
- Good communication skills
- Team coordinating skills
- Positive attitude
- Adaptable nature
- Quick learner
- Team leader
- Problem Solving Skills
- Long shift lover
- Guest Relations
- Documentation
- Infection Control
- Cleaning techniques
- Written and oral communications
- Room inspection
- Project Management
- Trash waste and removal
- Safety awareness
- Teamwork
- Restocking amenities
Languages
English
Professional Working
Certification
- Introduction to front desk by Wyndham
- Welcome -Housekeeping Application by Wyndham
Availability
Saturday (Full day), Sunday (Full day), Wednesday (after 5pm), Thursday (after 5pm), Friday (after 5pm), Available everyday
Timeline
Hotel Room Attendant/Houseperson
Great Canadian Entertainment
06.2023 - Current
Front Desk Supervisor
Super 8 Hotel
12.2022 - 04.2024
Graduate Engineer Trainee
Ppap Automotive Limited
04.2021 - 08.2021
Pgdm - Quality assurance manufacturing and management
Conestoga College
Supply Chain Global Logistics
Fleming College
B.tech - Mechanical Engineering
Gl bajaj Institute of Technology and Management
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