Chetan Sharma
Surrey
Summary
Adept Field Service Technician with a proven track record at Bell Technical Solutions, renowned for exceptional customer service and expertise in fiber optic technology. Demonstrated ability to solve complex technical issues, enhancing network performance significantly. Known for a positive attitude and a strong work ethic, consistently praised for precision and efficiency in high-stakes environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Bell Technical Solutions
01.2022 - 01.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Enhanced network performance by meticulously splicing, terminating, and testing fiber optic cables.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Installed fiber optic drops over the poles to provide service to the customers living in remote locations.
Education
High School Diploma -
Georgian College of Applied Arts And Technology
Barrie, ON12-2021
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Customer training
- Valid Driver's license
- Power tools operation
- Heavy lifting
- Courteous and professional
- Electrical troubleshooting
- Schematic interpretation
- Accountability and work ethic
Accomplishments
Awarded the prestigious Golden Award for Effectiveness twice in recognition of exceptional performance and contributions.
Merit Excellence Diamond Award in recognition of outstanding contribution to the advancement of the team and the achievement of the exceptional results in 2023
Languages
English
Hindi
Punjabi
Certification
CPR
First Aid
AED
Timeline
Field Service Technician
Bell Technical Solutions
01.2022 - 01.2025
CPR
First Aid
AED
High School Diploma -
Georgian College of Applied Arts And Technology
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