Chetan Salwan
Brampton,ON
Summary
Dynamic Field Service Technician with a proven track record at Bell Technical Solutions, excelling in complaint resolution and customer service. Recognized for exceptional professionalism and training development aptitude, I consistently delivered timely, cost-effective solutions while enhancing team performance and maintaining high safety standards. Proficient in Microsoft Office, I ensure meticulous documentation and reporting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
Bell Technical Solutions
Etobicoke, ON
01.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Delivery Driver
Amazon
Mississauga, ON
09.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
Sleep Country
Brampton, ON
11.2021 - 08.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Cashier& Customers Service Representative
McDonald's Restaurant
Mississauga
08.2021 - 11.2021
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Machine Operator
Honda
02.2021 - 06.2021
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Education
High School Diploma -
SGAD School
AmritsarHigh School Diploma - Hospitality Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, None04.2022
Skills
Complaint Resolution
Report preparation
Cash handling abilities
Good listening skills
Training development aptitude
In-store support
Customer service
Microsoft office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Accomplishments
Student Ambassador at Cambrian College at Hanson.
● Informing new students about the details of their courses and policies.
● Head of Student Council, organizing all the events and activities of Hanson College such as inter- college competition, Annual day function, Sports activities and many more.
Certification
● Driving License G class
• Forklift license (Order picker, Counter Balance, Reach)
• First aid and CPR ‘C’
• Ontario’s Security license
Timeline
Field Service Technician
Bell Technical Solutions
01.2023 - Current
Delivery Driver
Amazon
09.2022 - Current
Delivery Driver
Sleep Country
11.2021 - 08.2022
Cashier& Customers Service Representative
McDonald's Restaurant
08.2021 - 11.2021
Machine Operator
Honda
02.2021 - 06.2021
High School Diploma -
SGAD School
High School Diploma - Hospitality Management
Cambrian College of Applied Arts And Technology