Chetan Saini
Brampton,Ontario
Summary
Offering strong interpersonal skills and passion for customer satisfaction, eager to learn and grow in dynamic environment. Brings ability to quickly understand and address customer needs while utilizing effective communication and problem-solving skills. Ready to use and develop communication and problem-solving skills in Customer Experience Associate role.
Overview
2
2
years of professional experience
Work History
Sales Associate
The North Face
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Stock Associate
Karl Lagerfeld
10.2023 - 10.2024
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Answered customer questions and provided detailed product information.
Stock Associate
DKNY
11.2022 - 08.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Education
Bachelor of Arts - Economics And Financial Management
Wilfrid Laurier University
Waterloo, ON05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Cash handling
- Customer needs assessment
- Upselling
- Sales development
Languages
English
Punjabi
Hindi
Urdu
Timeline
Sales Associate
The North Face
10.2024 - Current
Stock Associate
Karl Lagerfeld
10.2023 - 10.2024
Stock Associate
DKNY
11.2022 - 08.2023
Bachelor of Arts - Economics And Financial Management
Wilfrid Laurier University
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