Highly motivated Assistant Service Manager with 10+ years of Sales experience. Consistently drives results by building and leading high-performance teams acheiving 200% target which is 1 million dollar plus annual sales. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Hi, I’m
CHETAN BATRA
BRAMPTON,ONTARIO
Summary
Overview
13
years of professional experience
1
Certification
Work History
STREETSVILLE HYUNDAI
Assistant Service Manager
12.2022 - Current
Job overview
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Negotiated contracts with vendors to secure competitive pricing on parts procurement while maintaining quality standards.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
STREETSVILLE HYUNDAI
Service Advisor
08.2021 - 12.2022
Job overview
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
TOYOTA BOSHOKU CANADA INC.
Quality Assurance Manager
06.2018 - 08.2021
Job overview
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Implemented new quality assurance and customer service standards.
FRAMING BRANDS ADVERTISING
Senior Sales and Event Executive
07.2013 - 04.2018
Job overview
- Enhanced event attendee satisfaction by effectively coordinating all event logistics and ensuring smooth operations.
- Managed vendor relationships for optimal results, negotiating contracts and monitoring performance.
- Streamlined the event planning process by implementing efficient project management tools and techniques.
- Maximized event attendance, devising targeted marketing strategies to increase public awareness and interest.
- Increased sponsor revenue, cultivating strong relationships with potential partners and securing commitments.
- Developed comprehensive event timelines to coordinate efforts of staff, volunteers, and vendors for successful execution.
- Implemented post-event evaluations to gather feedback from attendees, using insights to inform future improvements in event planning strategy.
- Utilized social media platforms effectively to promote events, engaging target audiences through compelling content creation.
- Planned productive work schedule to maximize number of sales calls and minimize expense.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
GLIMPSE MAGAZINE
Sales and Marketing Executive
04.2011 - 06.2013
Job overview
- Increased sales revenue by developing and implementing strategic marketing plans.
- Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
- Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
- Maximized revenue potential by identifying upsell opportunities within existing client base.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Analyzed sales and marketing data for improved strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Centre For Management Training & ResearchPunjab
MBA from Marketing
03.2011
University Overview
GGDSD CollegeChandigarh
Post Graduation Diploma from Marketing
04.2009
University Overview
Govt. Rajindra CollegePunjab
Bachelor of Accounting from Commerce
04.2008
University Overview
Skills
- Operation Monitoring
- Service planning
- Sales Support
- Team building expertise
- Technical knowledge
- Strategic business planning
Accomplishments
Accomplishments
- Achieved 200% target through effectively helping with sales.
- Achieved 1 million dollar plus annual service sales by completing training tasks with accuracy and efficiency.
- Collaborated with team of 6 in the launch of Ionic 5 (Hyundai's first electric car) & Ionic 6.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Selling in a Digital World Training - Completed on June 21, 2023
- Selling and Customer Handling Certification - Completed on June 27, 2023
- Building Relationship & Closing Sales Certification - Completed on October 4, 2021
- High Impact Communication Certification - Completed on Aug 30, 2021
- Power up your Productivity - Completed on August 30, 2021
- High Impact Communication In Person & Phone Training - Completed August 26-30, 2021
Timeline
Assistant Service Manager
STREETSVILLE HYUNDAI
12.2022 - Current
Service Advisor
STREETSVILLE HYUNDAI
08.2021 - 12.2022
Quality Assurance Manager
TOYOTA BOSHOKU CANADA INC.
06.2018 - 08.2021
Senior Sales and Event Executive
FRAMING BRANDS ADVERTISING
07.2013 - 04.2018
Sales and Marketing Executive
GLIMPSE MAGAZINE
04.2011 - 06.2013
Centre For Management Training & Research
MBA from Marketing
GGDSD College
Post Graduation Diploma from Marketing
Govt. Rajindra College
Bachelor of Accounting from Commerce
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