CHETAN ARORA
Edmonton,Canada
Summary
Dynamic Wireless Sales Consultant excelling in customer relationship management, conflict resolution, and bilingual client service. Proven ability to educate clients on products, driving sales growth through effective cross-selling and upselling strategies.
Overview
8
8
years of professional experience
Work History
Wireless Sales Consultant
Staples
Edmonton, Alberta
08.2025 - Current
- Assisted customers with selecting wireless products and services.
- Managed inventory of wireless accessories and ensured proper stocking levels.
- Collaborated with team members to optimize sales strategies and customer engagement.
- Educated customers on service plans and promotions for better decision-making.
Sales Consultant
Wireless Etc.
Edmonton, Canada
03.2024 - 07.2025
- Delivered tailored product recommendations based on customer needs, demonstrating strong interpersonal and advisory skills.
- Supported management with store operations, conflict resolution, and customer issue escalation.
- Successfully hitting monthly targets with deep knowledge of wireless products.
- Promoted digital platforms for product research and service scheduling.
- Staying up to date on the latest products, services and promotions.
Sales Representative
The Source
Edmonton, Canada
01.2022 - 03.2024
- Consistently achieved monthly and quarterly sales targets by identifying customer needs and offering suitable wireless and electronic solutions.
- Delivered excellent customer service in a high-volume retail environment.
- Educated clients on digital tools for self-service and product research.
- Maintained visual merchandising and inventory levels in assigned sections.
- Assisted with team support, mentoring new associates, and resolving customer disputes.
Contract Specialist - Customer Retention
Contact Point 360
Toronto, Canada
05.2017 - 08.2021
- Handled inbound and outbound calls to retain customers by understanding concerns and offering personalized discounts or promotional plans.
- Managed CRM data entry and maintained call handling time within targets.
- Provided technical assistance and appointment booking support for HVAC services.
- Promoted new offers and plans based on customer eligibility and interest.
Education
Financial Planning and Wealth Management -
Lambton College
Toronto08.2018
Bachelor of Commerce (Honours) -
Arya College
Ludhiana06.2015
Skills
- Customer Relationship Management (CRM)
- Cross-Selling & Upselling
- Conflict Resolution & Retention Strategies
- Cash Handling & POS Operations
- Bilingual Client Service (English, Hindi, Punjabi)
- Digital Banking & Online Platforms
- Target-Driven Sales & Lead Conversion
- Time Management & Multitasking
- MS Office
- Dayforce
- RQ Retail
Languages
- English, Professional Proficiency
- Hindi, Native/Bilingual Proficiency
- Punjabi, Native/Bilingual Proficiency
Additional Details
Over 7 years in sales and customer service, Full-Time, Permanent, Edmonton, AB (In-Person Roles), Willing to complete IFC Certification within 6 months
Timeline
Wireless Sales Consultant
Staples
08.2025 - Current
Sales Consultant
Wireless Etc.
03.2024 - 07.2025
Sales Representative
The Source
01.2022 - 03.2024
Contract Specialist - Customer Retention
Contact Point 360
05.2017 - 08.2021
Financial Planning and Wealth Management -
Lambton College
Bachelor of Commerce (Honours) -
Arya College
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