Chetan Arora
Edmonton,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
The Source
01.2022 - Current
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and help and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Maintain in-stock and presentable condition assigned areas
Contract Specialist
Contact point 360
05.2017 - 08.2021
- Taking calls from customers looking to cancel the services due to any reason
- I try to save/retain them by using active listening solution focus and problem solving, provide best advice to the customer along with retention offer by offering discounts or enrolling them in new offers by the company
- System handling with listen and typing approach and data entry to maintain the average call handling time to meet the targets
- Helping customers in booking appointments for any issue in their home regarding Furnace, Air Conditioner or Water Heater
- Making inbound and outbound calls to educate them about new offers according to their eligibility and enrolling them according to their interest.
Education
Financial Planning And Wealth Management -
Lambton College
08.2018
Bachelors of commerce (Honors) -
Arya College
06.2015
Skills
- Lead Prospecting
- Customer Needs Assessment
- Business Development
- Sales Development
- Revenue Generation
- Lead Generation
Profile Skills
- A solid 7+ years of experience in a customer service environment.
- Ability to articulate technical concepts into technical and business language effectively for the benefit of the customer.
- Ability to perform well under pressure with excellent leadership, management, communication, and problem-solving skills.
- Self-motivated and take initiative with a high level of energy.
- Multitasking and meeting deadlines consistently and effectively.
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Representative
The Source
01.2022 - Current
Contract Specialist
Contact point 360
05.2017 - 08.2021
Financial Planning And Wealth Management -
Lambton College
Bachelors of commerce (Honors) -
Arya College
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