Chetan
Kitchener,ON
Summary
Highly motivated and detail-oriented individual with a recently acquired CCNA certification, seeking an entry-level position in networking and theoretical knowledge to contribute to the success of the organization while gaining practical experience and furthering my career development.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
TTech Solutions
09.2023 - 12.2023
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for increased efficiency and faster response times.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
Customer Service Representative
Rogers Communications
09.2020 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Training Certificate - CIsco Certified Network Associate (200-301)
TechShark
Punjab, India03.2024
Diploma 2 Year - Computer Technician -Networking
ST. Clair College of Applied Arts And Technology
Windsor, ON05.2019
Skills
- Ticket management , Technical Troubleshooting
- Strong problem-solving skills and ability to work under pressure
- Security Protocols(ACLs, Firewall management) , VPN, NAT&PAT, Vlan & WAN
- Proficient in network fundamentals including TCP/IP, OSI model, routing, and switching
- Telnet & SSH , Syslogs & Accounting(Netflow)
- DNS implementation , Redistribution , BGP (IBGP/EBGP)
- Routing protocol expertise( RIP,EIGRP,OSPF,BGP)
- IP Addressing and Subnetting (VLSM and CIDR)
- NTP,DHCP Relay agent , HSRP/VRRP/GLBP (Load Balancing)
- Networking protocol expertise(DHCP,DNS ,SNPM , STP & FTP)
- Policy based routing (PBR) , GRE VPN-Tunnels (cisco GRE) & Zone based policy firewall (ZPF)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Cisco certified network associate (CCNA 200-301)
Cisco ID No. - CSCO14603046
valid through- March,2027.
References
Available on Request.
Timeline
IT Help Desk Agent
TTech Solutions
09.2023 - 12.2023
Customer Service Representative
Rogers Communications
09.2020 - 07.2022
Training Certificate - CIsco Certified Network Associate (200-301)
TechShark
Diploma 2 Year - Computer Technician -Networking
ST. Clair College of Applied Arts And Technology
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