Chetachukwu Ajasa
Sydney,Nigeria
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Head of Marketing
Ifajax Enterprises
07.2019 - 07.2021
- Managed the activities of 5+ marketers in the marketing department
- Coordinated marketing campaigns and implement strategies to achieve monthly KPIs
- Reviewed the design of promotional materials for the company’s products
- Coached members of the marketing team on marketing strategies to improve client retention rate and attract prospective customers.
Marketer
Agricultural Development Corporation
Abeokuta , Ogun state
07.2018 - 07.2019
- Conducted periodic product satisfaction surveys and communicated results to the production units
- Promoted various crop products to farmers and consumers by leveraging traditional and digital media channels
- Aided in the development of promotional materials for crop products.
Customer Service Representative
Ajhomes
Ipaja, Lagos state
02.2021 - 03.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Post-Baccaleurate Diploma - Health Care Management
Cape Breton University
Sydney, NSBachelor of Science (B Sc) - Administration (Marketing
University of Cape Coast
2018
Skills
- INTERPERSONAL SKILLS AND INTERESTS
- Skills:
- Good Listening Skills
- Information Updates
- Issue Identification
- Written and Oral Communications
- Detailed Evaluations
- Customer Support
- Product and Service Knowledge
- Customer Inquiries
- Documenting Calls
- Providing Feedback
- Revenue Generation
- Customer Satisfaction
- Complaint Resolution
Accomplishments
- HSE 1,2 & 3 | Ciel Consulting Education Training 2021
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Ajhomes
02.2021 - 03.2023
Head of Marketing
Ifajax Enterprises
07.2019 - 07.2021
Marketer
Agricultural Development Corporation
07.2018 - 07.2019
Post-Baccaleurate Diploma - Health Care Management
Cape Breton University
Bachelor of Science (B Sc) - Administration (Marketing
University of Cape Coast
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