Christine Guerra
Perris
Summary
Enthusiastic, self-motivated individual with 21 years retail grocery experience and demonstrated leadership in the areas of Pricing, Receiving and Variety departments. Mature team worker able to adapt to challenging situations. Works well in a team environment as well as using my own initiative. Excellent problem-solving skills with a focus on accuracy, quality and customer service Demonstrates a clear approach for problem solving and sees things through to completion. Willingness to learn new skills and have many existing ones to offer.
Overview
22
22
years of professional experience
Work History
Variety Supervisor
WinCo Foods
Temecula, CA
06.2017 - Current
- Supervised and trained a high volume of employees across district locations.
- Delivered excellent customer service by resolving issues quickly and maintaining a positive shopping experience.
- Managed inventory levels, reducing stock shortages and overstock through accurate ordering and tracking.
- Designed and maintained merchandise displays to drive sales and enhance visual appeal.
- Monitored department sales performance and implemented strategies to meet or exceed targets.
- Oversaw receiving, stocking, and organization of incoming shipments.
- Enforced loss prevention procedures to minimize theft and product damage.
- Maintained clean, safe, and organized standards.
- Verified pricing accuracy and ensured proper signage for all merchandise.
- Created employee schedules based on business needs and staffing levels.
- Coached and evaluated team members to improve performance and engagement.
- Organized and led departmental meetings while training employees on policies, procedures, and best practices.
- Leadership Skills
- Problem Solving
- Communication Skills
- Inventory Management
- Data Entry
- Hiring/Scheduling/Training
- Merchandising
- Customer Service
- Retail Operations
- Sales Performance Tracking
- Computer Skills
Pricing/Receiving Supervisor
WinCo Foods
Temecula, CA
11.2011 - 06.2017
- Provided leadership and supervision to pricing and receiving personnel. Apply continuous improvement to enhance workflow, improve job skills and individual knowledge of pricing and receiving operations.
- Monitor and ensure pricing accuracy at store level. Schedule and monitor store audits, evaluate results, identify procedural issues and provide corrective recommendations for improvement.
- Coordinate and supervise special projects when assigned. Supervise schedule and train Scanning Auditors in performing in store audits. Responsible for setting up pricing and receiving departments in new stores.
- Provide technical training on WinCo store systems NCR, sign printers, AS400 and store devices. Provided training on the use of forklifts and store pallet jacks.
- Research and resolve issues with vendors, merchandisers and outside sales representatives. Ensure that all invoices are imputed and paid correctly. Ensure all credits are processed and picked up in a timely manner.
- Ensured compliance with company policies, safety standards, and loss prevention procedures.
- Apply sound communication and motivational techniques in leading, coaching and developing pricing and receiving personnel. Provide workshops and conducted department meetings to ensure all policies and procedures are properly followed.
Variety Department Manager
WinCo Foods
Temecula, CA
09.2008 - 11.2011
- Supervise employees by motivating, training, participating in the hiring of personnel. Monitor personnel performance, scheduling personnel. Responsible for maintaining a safe and secure work environment.
- Responsible for meeting projected department sales and gross margins. Processed administrative paperwork on computer and maintained accurate department records. Daily ordered store merchandise. Ensured product quality and freshness.
- Built and changed wall and display ends. Arranged seasonal displays for promotional items. Daily ensured store was ready for business by facing product, stocking, cleaning and organizing merchandise. Maintained an atmosphere of friendly and courteous customer service.
Pricing Coordinator
WinCo Foods
Temecula, CA
10.2004 - 09.2007
- Responsible for maintaining store accuracy through continuous monitoring of store pricing system. Made necessary changes to file system through data entry. Daily scanned wall and end displays. Changed/replaced shelf tags. Ordered store signs as needed.
- Verified and maintained accuracy of in-store coupons, discounts and specials. Researched and resolved pricing discrepancies.
- Performed weekly price checks at local competition, entered data and transmitted on computer.
Education
Riverside Community College
Riverside, CA07.2004
Skills
- Goal oriented
- Leadership skills
- Problem solving
- Training and developing
- Communication skills
- Staff management
Timeline
Variety Supervisor
WinCo Foods
06.2017 - Current
Pricing/Receiving Supervisor
WinCo Foods
11.2011 - 06.2017
Variety Department Manager
WinCo Foods
09.2008 - 11.2011
Pricing Coordinator
WinCo Foods
10.2004 - 09.2007
Riverside Community College