Cheska Bonifacio
North York,Canada
Summary
An independent and results-driven professional with a strong background in hospitality, customer service, and production management. Proven track record in event coordination, meeting production targets, and delivering high-quality service. Equipped with excellent communication, leadership, and organizational skills. Adept at building strong rapport with customers, resolving issues efficiently, and ensuring an outstanding guest experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team
BBW Event Staff
05.2022 - Current
- Oversaw seamless event operations by managing attendee registration, coordinating logistics, and offering on-site support for various events
- Enhanced attendee experience by quickly addressing questions, providing clear guidance, and resolving issues in a professional manner
- Ensured smooth event execution by collaborating with the customer service team to efficiently manage high-volume tasks
- Delivered exceptional customer service, receiving positive attendee feedback and promptly escalating issues to maintain high satisfaction levels
Production Lead (Intern)
Sweets from the Earth
06.2023 - 09.2023
- Provided administrative support in daily office functions, including data entry, filing, and maintaining office organization
- Assisted with coordinating internal communications and customer order processing, ensuring smooth operations and effective workflow
- Contributed to marketing campaigns and helped improve the efficiency of administrative processes
Customer Service Representative
Sitel Philippines
03.2021 - 08.2021
- Responded to customer inquiries and concerns by delivering clear, concise, and accurate information, ensuring timely resolutions and a high level of customer satisfaction
- Managed incoming calls efficiently, prioritizing customer needs and maintaining a professional and courteous demeanor throughout
- Fostered strong customer relationships by consistently meeting their needs and providing exceptional service
Education
Post Secondary Diploma - Hospitality And Tourism Management
Toronto School of Management
Toronto, ON10.2023
Bachelor of Science - Psychology
Our Lady of Fatima University
Valenzuela City03.2019
Skills
- Event Planning and Management
- Customer Service Excellence
- Production Coordination
- Quality Control and Reporting
- Team Leadership and Interpersonal Communication
- Task and Time Management
- Data Entry and Computer Literacy
- Multitasking
Languages
English
Certification
- Smart Serve
- WHIMS
- AODA
- Worker Health and Safety Awareness
- Certified in Standard First Aid & CPR/AED level C
Timeline
Production Lead (Intern)
Sweets from the Earth
06.2023 - 09.2023
Customer Service Team
BBW Event Staff
05.2022 - Current
Customer Service Representative
Sitel Philippines
03.2021 - 08.2021
Post Secondary Diploma - Hospitality And Tourism Management
Toronto School of Management
Bachelor of Science - Psychology
Our Lady of Fatima University
- Smart Serve
- WHIMS
- AODA
- Worker Health and Safety Awareness
- Certified in Standard First Aid & CPR/AED level C
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