Summary
Work History
Education
Skills
Languages
Timeline
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Cheryl Sam Lok Fan

Summary

Friendly and professional customer service specialist with experience in patrons-facing roles across entertainment, education and events. Skilled at customer engagement with welcoming and assisting diverse clients, resolving concerns with patience and ensuring safe, enjoyable experiences. Strong organizational background in scheduling and coordinating operations, with proven ability to stay calm and professional under high-pressure. Eager to bring excellent communication skills and a passion for hospitality to a reception role.

Work History

Immersive Theatre Ambassador

KGM Theatrical
New York City, United States
2023 - 2024
  • Welcomed and engaged patrons, creating a positive first impression for families and children
  • Delivered scripted performances and guided patrons through immersive activities with enthusiasm and professionalism
  • Build relationships with customers and provided products and information while maintaining character
  • Explained activities instruction and rules clearly to ensure safety and enjoyable patrons participation
  • Handled patrons inquiries and resolved complaints calmly and effectively, ensuring satisfaction in fast-paced settings
  • Assisted with operations including line management, venue cleanliness and inventory of supplies

Playhouse Activities Organiser

K11 Concepts Limited
Hong Kong
2020 - 2021
  • Greeted families, explained service and pricing, and addressed patrons inquiries
  • Managed ticketing, patrons registration, payments accurately and efficiently
  • Provided clear safety instructions and supervised play sessions to ensure a safe and enjoyable environment
  • Guided patrons through specialized play equipment while ensuring safety and enjoyment
  • Performed regular cleaning and sanitization of facilities between sessions to uphold hygiene standards

Private Tutor

Self-employed
Hong Kong
2020 - 2021
  • Consulted parents and students to identify learning goals and needs
  • Created tailor-made lesson plan to support individual progress and academic improvement
  • Delivered one-on-one guidance while monitoring performance during sessions
  • Maintained strong communication and trust by updating parents after each session

Stage Manager (Volunteer)

Jockey Club Youth Centre
Hong Kong
2019 - 2021
  • Coordinated rehearsal schedules, booked venues and managed operations for live productions
  • Served as main communication bridge between director, designers, cast and crews, ensuring alignment and efficiency
  • Documented rehearsal notes, tracked progress and reminded team members of deadlines to keep track of schedule
  • Directed backstage operations during performances, including cue calling, set changes and emergency responses to ensure smooth performance
  • Liaised with theatre venues to arrange facilities, equipments and logistics.

Education

Bachelor of Arts - Theatre

York University
06-2026

Associate of Arts - Musical Theater

American Musical And Dramatic Academy
New York City, United States
06-2023

Skills

  • Customer Service & Guest Relations
  • Front Desk & Reception Support
  • Conflict Resolution & Complaint Handling
  • Scheduling & Time management
  • Clear Communication (English, Cantonese, Mandarin)
  • Team Collaboration & Coordination
  • Event & Activity Supervision
  • Safety Monitoring & Policy Explanation
  • Problem-Solving in Fast-Paced Environments

Languages

English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Japanese
Professional Working
Korean
Professional Working

Timeline

Immersive Theatre Ambassador

KGM Theatrical
2023 - 2024

Playhouse Activities Organiser

K11 Concepts Limited
2020 - 2021

Private Tutor

Self-employed
2020 - 2021

Stage Manager (Volunteer)

Jockey Club Youth Centre
2019 - 2021

Bachelor of Arts - Theatre

York University

Associate of Arts - Musical Theater

American Musical And Dramatic Academy

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Cheryl Sam Lok Fan