CHERYL MAE BANAS
Calgary
Summary
To leverage my extensive knowledge, skills, and 20 years of managerial experience to contribute effectively to the success of your company. As an experienced and results-oriented Store Manager, I excel in supervising employee relations, organizational investment, and visual merchandising. I am committed to enhancing product knowledge, adhering to store regulations, and creating an environment that drives increased sales and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Front Counter Attendant
Tim Hortons
3955 17 Ave SW, Calgary, AB T3E OC3
07.2023 - Current
- Receive payment by cash, debit/credit card
- Greet customers in a warm and friendly manner as they enter the restaurant
- Collaborate with other team members to ensure a smooth flow of customers and orders during peak hours
- Uphold food safety and sanitation standards, following proper handwashing and cleanliness protocols
- Participate in training sessions to enhance product knowledge, customer service skills, and POS system proficiency.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Supported team members in various tasks, fostering a collaborative work environment for optimal performance.
- Increased repeat business by establishing rapport with customers through friendly interactions.
- Promoted a safe working environment by following all health and safety regulations consistently.
Crew Member
McDonald
01.2023 - 01.2024
- Greet customers in a warm and friendly manner as they enter the restaurant
- Take customer orders accurately and efficiently, using our POS (Point of Sale) system
- Provide detailed information about menu items, ingredients, and specials to assist customers in making their selections
- Process cash, credit card, and mobile payment transactions accurately and promptly
- Handle customer inquiries, concerns, and complaints in a professional and courteous manner
- Maintain a clean and organized front service area.
Merchandiser and Cashier Part-time
Dollarama
10.2022 - 05.2023
- Process cash, credit card, and mobile payment transactions accurately and promptly
- Handle customer inquiries, concerns, and complaints in a professional and courteous manner
- Maintain a clean and organized front service area
- Facing all the products and arrange properly
- Maintain good customer’s service
- Ensure stocks are properly packaged, distributed prepared and stored
- Participate in training sessions to enhance product knowledge, customer service skills, and POS system proficiency.
Building Supervisor
Banas Apartments
05.2019 - 08.2022
- Immediately attended to tenants complains and questions
- Maintenance cleanliness to the surrounding
- Negotiated, prepared, and enforce rental agreements
- Collect and deposit rent payments! Ensure bills and invoices are paid on time
- Provide information to customers.
Owner
Cheal Enterprises
05.2002 - 08.2022
- Ability to create engaging product displays
- Ability to work with the team and individually
- Removing damage, expired or unsuitable products from circulation
- Analyzing sales figure’s reaction and market trends
- Planning and developing merchandising strategies
- Overseeing daily activities and Maintain customers records
- Reviewing sales and Making inventory quarterly and yearly
- Ensures all taxes and all utilities are paid
- Renew Business permits yearly
- Handle cash payments and arranging financing
- Problem Solving
Education
Business Administration -Human Resources Major -
Bow Valley College
Calgary, AB04.2024
Bachelor of Science - Information Technology
ACLC College
Valencia, Bukidnon04.2010
Associate Computer Secretarial - Computer Secretarial
Cagayan University
Cagayan de Oro city, Misamis Oriental03.1998
Secondary -
Mindanao Mission Academy
Manticao, Misamis Oriental06.1995
Skills
- Patience and Empathy
- Twenty years of customer service
- Enthusiasm, problem-solving and consistency Time management and organizational skills
- Can handle pressure, possess good communication and writing skills, and demonstrate innovation
- Computer literate
- Language: Filipino/English
Awards
Employee of the Month, McDonald Crowfoot, 07/2023
Timeline
Front Counter Attendant
Tim Hortons
07.2023 - Current
Crew Member
McDonald
01.2023 - 01.2024
Merchandiser and Cashier Part-time
Dollarama
10.2022 - 05.2023
Building Supervisor
Banas Apartments
05.2019 - 08.2022
Owner
Cheal Enterprises
05.2002 - 08.2022
Business Administration -Human Resources Major -
Bow Valley College
Bachelor of Science - Information Technology
ACLC College
Associate Computer Secretarial - Computer Secretarial
Cagayan University
Secondary -
Mindanao Mission Academy