Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

CHERYL MAE BANAS

Calgary

Summary

To leverage my extensive knowledge, skills, and 20 years of managerial experience to contribute effectively to the success of your company. As an experienced and results-oriented Store Manager, I excel in supervising employee relations, organizational investment, and visual merchandising. I am committed to enhancing product knowledge, adhering to store regulations, and creating an environment that drives increased sales and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Front Counter Attendant

Tim Hortons
07.2023 - Current
  • Receive payment by cash, debit/credit card
  • Greet customers in a warm and friendly manner as they enter the restaurant
  • Collaborate with other team members to ensure a smooth flow of customers and orders during peak hours
  • Uphold food safety and sanitation standards, following proper handwashing and cleanliness protocols
  • Participate in training sessions to enhance product knowledge, customer service skills, and POS system proficiency.
  • Maintained a clean and organized workspace, contributing to a positive customer experience.
  • Supported team members in various tasks, fostering a collaborative work environment for optimal performance.
  • Increased repeat business by establishing rapport with customers through friendly interactions.
  • Promoted a safe working environment by following all health and safety regulations consistently.

Crew Member

McDonald
01.2023 - 01.2024
  • Greet customers in a warm and friendly manner as they enter the restaurant
  • Take customer orders accurately and efficiently, using our POS (Point of Sale) system
  • Provide detailed information about menu items, ingredients, and specials to assist customers in making their selections
  • Process cash, credit card, and mobile payment transactions accurately and promptly
  • Handle customer inquiries, concerns, and complaints in a professional and courteous manner
  • Maintain a clean and organized front service area.

Merchandiser and Cashier Part-time

Dollarama
10.2022 - 05.2023
  • Process cash, credit card, and mobile payment transactions accurately and promptly
  • Handle customer inquiries, concerns, and complaints in a professional and courteous manner
  • Maintain a clean and organized front service area
  • Facing all the products and arrange properly
  • Maintain good customer’s service
  • Ensure stocks are properly packaged, distributed prepared and stored
  • Participate in training sessions to enhance product knowledge, customer service skills, and POS system proficiency.

Building Supervisor

Banas Apartments
05.2019 - 08.2022
  • Immediately attended to tenants complains and questions
  • Maintenance cleanliness to the surrounding
  • Negotiated, prepared, and enforce rental agreements
  • Collect and deposit rent payments! Ensure bills and invoices are paid on time
  • Provide information to customers.

Owner

Cheal Enterprises
05.2002 - 08.2022
  • Ability to create engaging product displays
  • Ability to work with the team and individually
  • Removing damage, expired or unsuitable products from circulation
  • Analyzing sales figure’s reaction and market trends
  • Planning and developing merchandising strategies
  • Overseeing daily activities and Maintain customers records
  • Reviewing sales and Making inventory quarterly and yearly
  • Ensures all taxes and all utilities are paid
  • Renew Business permits yearly
  • Handle cash payments and arranging financing
  • Problem Solving

Education

Business Administration -Human Resources Major -

Bow Valley College
Calgary, AB
04.2024

Bachelor of Science - Information Technology

ACLC College
Valencia, Bukidnon
04.2010

Associate Computer Secretarial - Computer Secretarial

Cagayan University
Cagayan de Oro city, Misamis Oriental
03.1998

Secondary -

Mindanao Mission Academy
Manticao, Misamis Oriental
06.1995

Skills

  • Patience and Empathy
  • Twenty years of customer service
  • Enthusiasm, problem-solving and consistency Time management and organizational skills
  • Can handle pressure, possess good communication and writing skills, and demonstrate innovation
  • Computer literate
  • Language: Filipino/English

Awards

Employee of the Month, McDonald Crowfoot, 07/2023

Timeline

Front Counter Attendant

Tim Hortons
07.2023 - Current

Crew Member

McDonald
01.2023 - 01.2024

Merchandiser and Cashier Part-time

Dollarama
10.2022 - 05.2023

Building Supervisor

Banas Apartments
05.2019 - 08.2022

Owner

Cheal Enterprises
05.2002 - 08.2022

Business Administration -Human Resources Major -

Bow Valley College

Bachelor of Science - Information Technology

ACLC College

Associate Computer Secretarial - Computer Secretarial

Cagayan University

Secondary -

Mindanao Mission Academy

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CHERYL MAE BANAS