Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Lynn Needham

Strathroy,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Independent Distributor

Self-employed
09.2012 - 05.2024
  • Maintained accurate records, ensuring compliance with company policies and relevant regulations.
  • Delivered to customers, reviewing feedback closely, and addressing needs and requests of account holders.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Customer Service Representative

Coupity
03.2014 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings
  • Assisted customers in navigating company website
  • Provided coaching and mentoring to new hires, contributing to their successful integration.

Education

High School Diploma -

G.A. Wheable Centre For Adult Education
London, ON
12.2024

Skills

  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Complaint resolution
  • Product Knowledge
  • Order Processing
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Customer Education
  • Account Management

Timeline

Customer Service Representative

Coupity
03.2014 - 10.2015

Independent Distributor

Self-employed
09.2012 - 05.2024

High School Diploma -

G.A. Wheable Centre For Adult Education

Similar Profiles

CREATE PROFILE
Cheryl Lynn Needham