Cheryl Lynn Needham
Strathroy,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Independent Distributor
Self-employed
09.2012 - 05.2024
- Maintained accurate records, ensuring compliance with company policies and relevant regulations.
- Delivered to customers, reviewing feedback closely, and addressing needs and requests of account holders.
- Communicated regularly with dispatcher for delivery route details and changes.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Customer Service Representative
Coupity
03.2014 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings
- Assisted customers in navigating company website
- Provided coaching and mentoring to new hires, contributing to their successful integration.
Education
High School Diploma -
G.A. Wheable Centre For Adult Education
London, ON12.2024
Skills
- Critical Thinking
- Data Entry
- Call center experience
- Conflict Resolution
- Complaint resolution
- Product Knowledge
- Order Processing
- De-Escalation Techniques
- Building rapport
- Technical Support
- Customer Education
- Account Management
Timeline
Customer Service Representative
Coupity
03.2014 - 10.2015
Independent Distributor
Self-employed
09.2012 - 05.2024
High School Diploma -
G.A. Wheable Centre For Adult Education
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