Cheryle Duncan
Cold Lake,AB
Summary
Highly motivated professional with 14 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 14 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
Work History
Salon Owner/Operator
Hairlines Family Haircare
Cold Lake, AB
05.2010 - 01.2024
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Organized and scheduled appointments for clients using software systems.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Managed staff by recruiting, training and coaching employees.
- Inspected workstations regularly to ensure they are clean and organized.
- Performed administrative duties such as filing paperwork and responding to emails.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Promoted special offers through social media platforms to attract new customers.
- Created marketing strategies to increase clientele and expand the business.
- Ensured that all safety protocols were followed in the salon at all times.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Monitored stock levels of products used in services offered at the salon.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Resolved issues quickly through meticulous research and quick decision-making.
- Interviewed, trained and supervised employees.
- Determined pricing for products or services based on costs and competition.
- Kept up-to-date on regulatory changes affecting business operations.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Adhered to provincial laws and regulations regarding licensure, sanitation standards.
Kitchen/Pantry Worker
Cold Lake Senior Citizens Lodge
Cold Lake, AB
03.1986 - 05.2003
- Received deliveries from vendors and checked them against purchase orders for accuracy.
- Inspected equipment for proper functioning prior to use each day.
- Performed daily opening and closing duties such as cleaning, setting up counters, stocking supplies.
- Maintained store shelves by restocking, rotating, and organizing products.
- Followed all safety procedures while handling knives, sharp objects or hot surfaces.
- Maintained sanitary conditions in the pantry area by washing dishes and wiping down surfaces after each shift.
- Greeted customers upon arrival in a friendly manner and offered assistance as needed.
- Carried out periodic cleaning tasks such as sweeping floors, mopping spills.
- Adhered to established health codes during meal preparation processes.
- Prepared salads, sandwiches and other menu items according to company standards.
- Checked expiration dates on food items regularly to ensure freshness of products sold.
- Monitored inventory levels of supplies throughout the shift and alerted managers when stock was low.
- Assisted other team members as needed during peak hours or busy periods.
- Displayed merchandise attractively on shelves in order to maximize sales potential.
- Provided excellent customer service by promptly responding to inquiries or complaints.
- Resolved customer issues quickly and professionally in accordance with company policies.
- Stored food items properly according to guidelines set forth by management.
- Restocked napkins, plates and silverware as well as beverages and condiments.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes or silverware.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to waiters and waitresses to serve customers.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Education
High School Diploma -
Grand Centre High School
Cold Lake, AB05-1982
Skills
- Hygiene Standards
- Employee Training
- Appointment Scheduling
- Staff Management
- Customer Service
- Quality Assurance
- Team Collaboration and Leadership
- Coaching and Mentoring
- Relationship Building
- Issue Resolution
- Performance Improvement
- Driven and Determined
- Policies and Procedures Development
- Customer Relations
- Staffing Oversight
- Financial Planning
- Purchasing and Planning
- Sales Development
- Vendor Relationship Management
- Staff Hiring
- Attention to Detail
References
References available upon request.
Timeline
Salon Owner/Operator
Hairlines Family Haircare
05.2010 - 01.2024
Kitchen/Pantry Worker
Cold Lake Senior Citizens Lodge
03.1986 - 05.2003
High School Diploma -
Grand Centre High School
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