Cheryl Westbrook
Los Angeles
Summary
Dedicated administrative specialist with strong skills in document preparation and team collaboration. Experienced in maintaining accurate records and ensuring compliance with safety standards. Ready to enhance operational workflows and support departmental objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intermediate Typist Clerk/Livescan Technician
Los Angeles County/DCFS
Los Angeles
09.2024 - Current
- Collected and processed fingerprints using advanced digital imaging systems.
- Maintained accurate records of fingerprint submissions and processing times.
- Assisted in training new staff on fingerprinting protocols and techniques.
- Conducted quality checks on fingerprint samples to ensure clarity and accuracy.
- Collaborated with law enforcement agencies for proper identification procedures.
- Utilized specialized software for managing fingerprint databases and tracking submissions.
- Ensured compliance with safety standards during fingerprint collection processes.
- Responded to inquiries regarding fingerprinting procedures from clients and staff.
- Operated equipment such as ink pads and scanners used for capturing fingerprints accurately and efficiently.
- Conducted quality control checks on captured prints to guarantee accuracy of data entered into AFIS system.
- Monitored inventory levels of supplies needed for fingerprinting services and ordered additional items when needed.
- Maintained accurate records of all fingerprints taken, including name, date and time of service.
- Collaborated with colleagues to develop strategies for improving workflow processes within the department.
- Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
- Adhered strictly to confidentiality policies regarding customer information at all times.
- Provided customer service support through phone calls, emails and other forms of communication.
- Performed fingerprinting services for new hires, background checks and other purposes.
Office Assistant
Los Angeles County/TempLA Program
Los Angeles
08.2023 - 01.2024
- Assisted in preparing reports and documents for departmental meetings.
- Answered phone calls and directed inquiries to appropriate personnel promptly.
- Supported the onboarding process by preparing new hire materials and orientation schedules.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Case Manager/Fully Remote/Contracted
Los Angeles Business Personnel
Los Angeles
03.2018 - 04.2022
- Advocated for clients' rights and access to necessary community resources.
- Documented case notes and maintained accurate client records in database systems.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Transitioned clients to different providers based on progress or needs.
- Identified barriers to client success and developed strategies to overcome them.
- Consulted with staff on resolution of complex service issues.
Administrative Specialist II
Kaiser Permanente
Los Angeles
03.2010 - 11.2013
- Organized meetings and prepared materials for department presentations and discussions.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Organized training, client meetings, team meetings and events.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Created documents such as invoices and purchase orders according to established guidelines.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Associate of Applied Science - Secretarial Sciences
Robert Morris University
Chicago09-1996
Skills
- Fingerprinting techniques
- Digital imaging systems
- Database management
- Quality control checks
- Safety compliance
- Document preparation
- Team collaboration
- Problem solving
Certification
- Peer Support Specialist State of California Certification
Timeline
Intermediate Typist Clerk/Livescan Technician
Los Angeles County/DCFS
09.2024 - Current
Office Assistant
Los Angeles County/TempLA Program
08.2023 - 01.2024
Case Manager/Fully Remote/Contracted
Los Angeles Business Personnel
03.2018 - 04.2022
Administrative Specialist II
Kaiser Permanente
03.2010 - 11.2013
Associate of Applied Science - Secretarial Sciences
Robert Morris University