Cheryl Walker
Monrovia
Summary
Experienced leader in customer service with over 10 years in the restaurant and hospitality industry. Promoted to Kitchen Manager, Bar Manager, and Assistant Manager, showcasing strong capabilities in team collaboration and operational compliance. Cultivates positive relationships with team members and customers while maintaining high standards in service and communication.
Overview
13
13
years of professional experience
Work History
Bartender
Basin-141
Monrovia, CA
11.2022 - Current
- Crafted seasonal and special event cocktails that elevated guest satisfaction.
- Developed positive customer relationships through tailored, approachable service.
- Managed cash drawer and processed credit card transactions for accurate financial handling.
- Ensured compliance with ABC liquor laws and restaurant policies to uphold operational integrity.
- Oversaw cash drawer management and facilitated credit card transactions to ensure accurate financial handling.
- Performed detailed sanitation of bar facilities to uphold cleanliness standards and ensure customer satisfaction.
- Conducted thorough stocking and cleaning before and after shifts to maintain a well-organized workspace.
- Facilitated effective communication between staff members and management to enhance collaboration.
Barista/Server
Cafe on Lemon
Monrovia, CA
11.2021 - 06.2022
- Prepared and served high-quality coffee, beverages, and food.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained cleanliness and organization of workspace to comply with health standards.
- Monitored inventory levels, restocked supplies, and communicated needs to management effectively.
- Implemented suggestions for improving workflow efficiency within the café environment.
Manager
Chili's Bar and Grill
Monrovia, CA
11.2016 - 10.2021
- Led daily shift meetings with staff to improve guest service standards and promote open communication.
- Developed front and back of house schedules to maximize team member efficiency during peak hours.
- Oversaw recruitment and onboarding processes to strengthen team capabilities.
- Addressed and managed guest complaints to ensure a positive experience and uphold service standards.
- Ensured compliance with company metrics and policies to uphold operational standards.
- Facilitated collaboration with various food and supply companies to guarantee timely order deliveries.
- Resolved guest complaints to ensure positive experiences and maintain service standards.
Manager
Chipotle
Azusa, CA
01.2014 - 10.2016
- Led team to enhance guest service standards, resulting in improved customer satisfaction.
- Cultivated a restaurant culture that prioritized employee engagement and advancement opportunities, enhancing overall team morale.
- Implemented training programs for new employees.
- Evaluated daily sales reports to identify trends and optimize staff scheduling.
- Streamlined supply orders across multiple vendors, ensuring optimal inventory levels for uninterrupted service.
- Oversaw management of cash drawers and restaurant safe, ensuring accuracy and security.
- Enforced food handling regulations to ensure compliance with health and safety standards in food service operations.
Education
Bachelor's of Science, Nursing
West Coast University
Anaheim, CA08-2027
Certified Nursing Assistant -
Monrovia Adult School
Monrovia, CA03-2018
Skills
- Efficient multitasker
- Dependable performance
- Issue resolution
- Collaborative mindset
- Hospitality management
- Highly reliable
- Maintains composure and productivity under stress
Timeline
Bartender
Basin-141
11.2022 - Current
Barista/Server
Cafe on Lemon
11.2021 - 06.2022
Manager
Chili's Bar and Grill
11.2016 - 10.2021
Manager
Chipotle
01.2014 - 10.2016
Bachelor's of Science, Nursing
West Coast University
Certified Nursing Assistant -
Monrovia Adult School