Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheryl Vispo

Cheryl Vispo

Toronto

Summary

With over 10 years of experience in operational management and customer support, I bring a proven track record of delivering exceptional service and ensuring smooth, efficient operations for both internal teams and clients. I have successfully managed regular training programs, equipping staff with the knowledge and skills to excel in their roles, drive performance, and align with organizational goals. My background includes streamlining administrative functions, overseeing inventory management, processing orders, and coordinating logistics to ensure seamless brand operations. I am passionate about creating supportive and efficient environments that drive team success and contribute to overall business growth

Overview

11
11
years of professional experience

Work History

Operations Specialist

Living Beauty Inc.
Toronto
10.2021 - Current
  • Manages purchase orders for 10 beauty brands, overseeing case pack sizes, promotions, and sample allotments, while utilizing various operational procedures to ensure smooth inventory and logistics operations.
  • Streamlined operational processes and helped scale business operations effectively by identifying and implementing improvements that optimize workflows and enhance team efficiency.
  • Provided customer service support by offering product knowledge, explaining payment terms, and delivering process training to strengthen B2B partnerships and maximize company revenue.
  • Assists with product claims and damages, adhering to brand policies and processes to ensure customer satisfaction and resolve issues promptly.

Operations & Marketing Manager,

Jadore Evening Ltd.
Toronto
09.2017 - 09.2020
  • Managed logistics between freight companies, factories, and clients to ensure accurate fulfillment and timely shipments, utilizing an e-commerce order processing system to streamline operations and improve efficiency.
  • Developed and executed marketing plans across various platforms (social media, influencer campaigns, product launches, and trade promotions), maintaining a cohesive brand message while encouraging client engagement and expanding brand reach.
  • Managed allocation of orders, ensuring that samples and special orders were filled accurately according to customer specifications and timelines, supporting customer satisfaction, and business growth.

Assistant Manager

Club Monaco
Toronto
11.2013 - 09.2017
  • Led onboarding and training for new hires and management, ensuring a smooth integration into the team by providing essential product knowledge, sales training, and aligning with company values.
  • Conducted regular touch bases and development sessions for the sales team and management, fostering ongoing learning and improvement to meet individual and team goals.
  • Supported the management team in driving sales growth, tracking key performance indicators (KPIs), such as conversion rates, hourly sales, and marketing initiatives, to evaluate progress and adjust strategies as needed.

Education

Marketing Diploma

Humber College
Toronto
09-2011

Visual Merchandising Arts Diploma

Sheridan College
Oakville, ON
04-2005

Some College (No Degree) - Social Work

Toronto Metropolitan University (formerly Ryerson)
Completed 2 years 2003

Skills

  • Operations and Logistics management
  • Customer relationship management
  • Cross-functional collaboration
  • Effective communication
  • Order processing
  • Team training
  • Teamwork
  • Team collaboration
  • Employee training
  • Onboarding
  • Process improvement
  • Performance management
  • Adaptable problem-solving

Timeline

Operations Specialist

Living Beauty Inc.
10.2021 - Current

Operations & Marketing Manager,

Jadore Evening Ltd.
09.2017 - 09.2020

Assistant Manager

Club Monaco
11.2013 - 09.2017

Marketing Diploma

Humber College

Visual Merchandising Arts Diploma

Sheridan College

Some College (No Degree) - Social Work

Toronto Metropolitan University (formerly Ryerson)
Cheryl Vispo