Cheryl Vallee
Etobicoke,ON
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Self Employed
Business Owner
01.2015 - Current
- Provided professional services
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently
- Self-motivated, with a strong sense of personal responsibility.
Clinical Research Assistant
Inflamax Research
08.2014 - 12.2015
- Participate in the selection of subject's for clinical trial, obtaining Vital Signs, Height and weight, Processing blood and urine samples, Monitor subjects during in-house confinement
- Assisted with research protocol development.
- Managed updates and input for patient information database.
- Gathered, processed, and shipped lab specimens.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Collected and documented patient medical information such as blood pressure and weight.
Clinical Assistant
Albany Medical Clinic
02.2012 - 01.2014
- Documented vital signs and health history for patients in clinic.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients.
- DUTIES AND RESPONSIBLITIES: Preparing the clinic, See patients for: Infants (well-baby visits) - taking vitals, Pregnant women - vitals and urine check for protein, and record on antenatals, Elderly - vitals, Diabetics - vitals and assessment questionnaire, Adults and children for physical check up, vitals and vision check, Assist physicians during examination, Faxing prescriptions/documents, referrals to different hospitals and institutions, Working on referrals for prenatal screening to different hospitals, Answering phone calls from patients, booking appointments, room patients, call and inform patients with medical/laboratory test result, Stocking physicians rooms with speculums, gowns, medical instruments, Uploading specific templates for each doctor, preparing pap smear bag if necessary, Documentations /recording to Janoke
- Called and faxed pharmacies to submit prescriptions and refills.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
Front Desk Receptionist
Albany Medical Clinic
12.2011 - 02.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect patients.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Book and Confirm appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Office Volunteer
St Michaels Hospital
04.2011 - 10.2011
- Helping with office responsibilities, Filing laboratory results, medical reports to patient's charts, Filing charts, Answering phone calls, Faxing reports and referrals to other hospitals and different institutions
- Kept reception area clean and neat to give patients positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
MEDICAL OFFICE ADMINISTRATION -
HERZING COLLEGE TORONTO
Toronto, ON09.2011
Skills
- Vital Signs
- Medical Records
- Research
- Clerical Support
- Front Office Management
- Customer Service
- Scheduling
- Oral and Writing Communication
- Telephone Etiquette
- Listening Skills
- Scheduling Appointments
- Problem-Solving Skills
- Verbal and Written Communication
Languages
English
Filipino
Personal Information
Title: CLINICAL ASSISTANT
Timeline
Self Employed
Business Owner
01.2015 - Current
Clinical Research Assistant
Inflamax Research
08.2014 - 12.2015
Clinical Assistant
Albany Medical Clinic
02.2012 - 01.2014
Front Desk Receptionist
Albany Medical Clinic
12.2011 - 02.2012
Office Volunteer
St Michaels Hospital
04.2011 - 10.2011
MEDICAL OFFICE ADMINISTRATION -
HERZING COLLEGE TORONTO
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