Cheryl Talbott

• Improved operational efficiency by streamlining processes for better client servicing and reporting accuracy.
• Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
• Increased client satisfaction by providing exceptional account management and personalized solutions.
• Collaborated with marketing team to showcase clients business and insurance requirements including target pricing with best in class coverage
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, claims follow ups and reporting
• Reported new claims and liaised between clients and adjusters
• Evaluated client needs and provided expert advise on available options about suitable insurance products and coverage
• Reviewed contracts and when necessary recommended and arranged additional coverage for compliance
• Reviewed upcoming renewals in detail to evaluate current coverage and pricing, and updated all asset schedules
• Arranged and negotiated placement of project specific Builders Risk/Wrap Up policies, as well as Blanket policies.
• Provided mentoring and guidance to all colleagues as needed
• Performed account audits on policy coverage and internal processes with the findings provided to management for the purpose of E&O prevention and educational opportunities
• Negotiated terms with insurers, and prepared detailed year over year premium and coverage comparisons for clients
• Reviewed all policy documents for processing either by myself or by the account assistants

Same as above including acting as a Client Executive on assigned accounts as needed.

Same as above with additional responsibilities that included:

• Handled a large commercial book consisting of Energy and Construction sector accounts with assets in Canada, USA and other Foreign Countries (Middle East and South America)
• Managed approximately 100 incoming emails daily from customers, internal and external clients
• Worked with a team consisting of two Account Executive, Account Manager (myself) and two Account Assistants
• Coordinated with the Surety Department on the placement of Builders Risk, Wrap Up Liability, Errors & Omissions, and Pollution policies as contractually required on awarded jobs (Government, DCC, and heavy civil projects, etc.)
• Hosted weekly team briefing meetings with the account team for the purpose of discussing upcoming renewals, open claims, new action items, new business opportunities, work flows and general team planning
• Attended client meetings, for the purpose of pre renewal and information gathering, premium collection, claims meetings, and policy reviews and delivery

• Executed smooth transfers of customer accounts from other producers
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Identified and solicited sales prospects through direct referrals, existing agency database, lead generation, phone-in and walk-in business
• Analyzed existing policy coverage and recommended appropriate alternative products for the purpose of improving coverage, pricing and upselling
• Assisted clients throughout the claims process, and resolved issues, followed up and tracked claims through to closure.
• Prepared submissions and proposals, and met with clients to present proposed terms
• Maintained a very healthy and profitable accounts receivable listing
• Arranged premium financing

• Began as a Customer Service Representative, and was promoted over the years to Large Account Liaison, Senior Client Manager, Account Executive, and finally as a Team Leader and Account Executive
• As a Senior Client Manager, handled accounts at a much higher level of expectation with premiums in excess of $1,000,000
• Analyzed several years of raw claims data to evaluate ideal levels of self-insurance that would be beneficial to both the client and insurers
• Implemented and administered a Self Insurance Program for a large cross border transportation company, and Alberta's taxi/livery industry
• Presented with a mid-sized book of business as an Account Executive with growth expectations through organic growth, referrals and new sales prospecting, and grew this book to premium levels in excess of $2,500,000
• Promoted to a Team Leader and Senior Account Executive in 2010 and managed a team of 2 other producers, 2 account managers and client assistants
• Participated in setting budgets and production targets for both the team and the brokerage
• Eventually grew book of business to premium levels in excess of $4,000,000