Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Swetland

Redding

Summary

Versatile professional with a proven track record in operations management and customer relations, notably at Pine Street Plumbing. Excelled in strategic planning, business development, and fostering strong customer connections. Demonstrated expertise in policy implementation and decision-making, enhancing organizational efficiency and compliance. Skilled in nurturing team growth and maintaining high service standards.

Overview

8
8
years of professional experience

Work History

Co- Owner & Office Manager

Pine Street Plumbing
10.2018 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Caregiver Attendant

The Beatty Family
03.2021 - 05.2022
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications in accordance with doctor's instructions.
  • Provided direct personal care and administrative services to clients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.

HR Manager, Credentialing Specialist, Provider Rec

Northeastern Rural Health Clinics
11.2016 - 12.2019
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.

Education

Certified Paralegal - Law

Barclay College
Sacramento, CA
01-1985

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Policy and procedure implementation
  • Operations management
  • Records management
  • Business development

Timeline

Caregiver Attendant

The Beatty Family
03.2021 - 05.2022

Co- Owner & Office Manager

Pine Street Plumbing
10.2018 - Current

HR Manager, Credentialing Specialist, Provider Rec

Northeastern Rural Health Clinics
11.2016 - 12.2019

Certified Paralegal - Law

Barclay College
Cheryl Swetland