Cheryl Struck
Kelowna,Canada
Summary
- Over 10 years’ experience as a pharmacy assistant in community pharmacy and 10 years as a Regulated Pharmacy Technician proficient on Kroll.
- Proficient in training patients on diabetic meters, blood pressure monitors and demonstrating various devices such as inhalers, aerochambers, epi pens and nasal sprays.
- I am a hard working individual that takes pride in the work I perform and strive to do the best for my patients and the company I am working for.
- For 10 years I sat on the Program advisory committee for the Pharmacy Technician Program here in Kelowna at Okanagan College.
- Trained new pharmacy assistants and Technicians in community pharmacy and hospital and oversaw Pharmacy Technician students while on practicum.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
BC Cancer Kelowna
05.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Pharmacy Technician
Kelowna General Hospital
01.2018 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Dyck's Pharmacists
11.2014 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Managed opening and closing duties for pharmacy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Assistant
Dyck's Pharmacists
09.2009 - 11.2014
Pharmacy Assistant
Safeway
06.2009 - 09.2009
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
Pharmacy Assistant
Safeway
09.2002 - 05.2009
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
Assistant Manager
Arby’s Restaurant
01.2000 - 03.2005
Vocational Instructor
Okanagan College
03.2018 - 07.2018
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Enhanced student comprehension by utilizing diverse teaching methods and materials.
- Maintained a positive classroom environment by fostering respect, open communication, and inclusiveness among all students.
- Assisted program participants with achieving career and learning goals.
- Increased student participation through engaging group activities and discussions.
- Managed resources effectively to ensure access to necessary supplies while staying within budgetary constraints.
- Supervised and monitored students' use of tools and equipment.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Education
Pharmacy Technician Certificate -
UBC Bridging Program
Kelowna, BC11.2013
Pharmacy Assistant Certificate -
Thompson Career College
Kamloops, BC09.2002
Grade 12 Graduation -
Westsyde Secondary School
Kamloops, BC06.1999
Skills
Problem-solving skills
Workflow Optimization
Aseptic Techniques
Staff Development
Intravenous admixture preparation
New Hire Onboarding
References
- References available upon request.
Languages
French
Elementary
English
Native or Bilingual
Timeline
Pharmacy Technician
BC Cancer Kelowna
05.2018 - Current
Vocational Instructor
Okanagan College
03.2018 - 07.2018
Pharmacy Technician
Kelowna General Hospital
01.2018 - Current
Pharmacy Technician
Dyck's Pharmacists
11.2014 - 01.2018
Pharmacy Assistant
Dyck's Pharmacists
09.2009 - 11.2014
Pharmacy Assistant
Safeway
06.2009 - 09.2009
Pharmacy Assistant
Safeway
09.2002 - 05.2009
Assistant Manager
Arby’s Restaurant
01.2000 - 03.2005
Pharmacy Technician Certificate -
UBC Bridging Program
Pharmacy Assistant Certificate -
Thompson Career College
Grade 12 Graduation -
Westsyde Secondary School
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