Highly organized and customer-focused professional with extensive experience in food service, administrative support, and hospitality. Adept at fostering positive client relationships, streamlining operations, and maintaining high standards of service delivery. Skilled in multitasking, problem-solving, and adhering to regulatory compliance, contributing to the efficiency and success of the organizations served. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Andrew Shaw
Montego Bay, St James
01.2022 - Current
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Built and strengthened positive relationships with students, parents, and teaching staff.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Monitored student progress to ensure cooperation and growth.
Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Engaged with children on individual basis to build positive, trusting relationships.
Met with parents and guardians to discuss students' progress and areas requiring improvement.
Implemented behavior modeling and positive reinforcement into daily routines.
Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Secretary & Sales Representative /Residential Real Estate Agent
PARADISE REAL ESTATE BROKERS
Montego Bay, St James
01.2015 - 12.2021
Managed filing systems and maintained organized records, ensuring easy retrieval and efficient operation of the office.
Built and maintained positive business relationships with clients and stakeholders, fostering trust and loyalty to the organization.
Answered phone calls, drafted and responded to emails, and scheduled appointments, ensuring seamless communication and optimal time management.
Prepared and issued accurate invoices, contributing to timely payments and improved cash flow for the business.
Met with clients to understand their needs, prepared detailed contracts, and ensured all documentation was accurate, supporting successful transactions and client satisfaction.
Managing transactions, working on a commission basis
Performed data entry into computer systems; ensured accuracy of all entered information.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Handled confidential documents with discretion.
Negotiated purchase agreements and contracts with buyers and sellers.
Managed marketing strategies for properties including advertising campaigns and open houses.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Server and Bartender
TRAVELLERS RESORT
Negril, Westmoreland
09.2012 - 12.2020
Delivered attentive and personalized service to guests, ensuring a welcoming atmosphere and enhancing customer satisfaction.
Skilfully crafted a variety of alcoholic and non-alcoholic beverages, adhering to recipes and presentation standards to maintain consistency and quality.
Processed orders handled cash and card transactions accurately, and maintained organized records, contributing to efficient revenue management.
Recommended food and drink pairings and promoted specials to increase guest spending and drive revenue growth.
Ensured bar and dining areas were consistently tidy and well-stocked, supporting smooth operations and an inviting guest experience.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Maintained records of transactions made during shift as required by law or company policy.
Greeted guests and provided menus.
Assisted in training new servers.
Delivered food orders promptly and courteously.
Responded efficiently to guest inquiries and complaints in a professional manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Education
Diploma in Caregiver -
ALISON ACADEMY
01.2024
Bachelor of Science Nursing -
Harris University
06.2023
High School Diploma -
IRVING INSTITUTE
Montego Bay
01-2012
High School Diploma -
EDWIN ALLEN HIGH SCHOOL
01.2008
Certificate in English -
TEFL Course
Skills
Excellent Customer Service Skills
Food and Beverage Preparation
Administrative Support
Inventory Management
Food Safety and Sanitation Practices
Cash Handling and Financial Accuracy
Communication and Interpersonal Skills
Team Collaboration and Leadership
Time Management and Organizational Skills
Ability to Work Under Pressure
Ability to Multitask
Fast Learner
Curriculum development
Student assessment
Behavior management
Child supervision
Lesson planning
Conflict resolution
Team collaboration
Computer skills
Teaching strategies
Certification
Module 1 - Understand Your Role: Your Professional Caregiver Responsibilities, CAREDEMY, 12/02/24
Adult / Child / Infant CPR & First Aid & AED, NEW LIFE CPR, 07/01/24
References
Lyod Duhaney, Justice of the Peace, JAMAICA, (876) 909-5994