Cheryl Snoeijer
Arthur,ON
Summary
Dynamic Restaurant Manager with a proven track record at Tim Hortons, excelling in team management and inventory control. Enhanced customer loyalty through personalized engagement, driving repeat business. Implemented effective training programs, fostering a collaborative environment while optimizing operational efficiency and reducing waste. Skilled in staff scheduling and performance evaluations.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Tim Hortons
09.2015 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and enforced standard operating procedures for efficient workflow.
- Led initiatives to improve employee performance through targeted training programs.
- Analyzed sales data to identify trends and drive promotional strategies.
- Managed scheduling to maintain optimal staffing levels during peak hours.
- Enhanced customer loyalty programs, increasing repeat business through personalized engagement.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
High School Diploma -
Wellington Heights
Arthur, ONSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Staff scheduling
- Food service background
- Supervisory skills
- Pre-shift walk-through
- Kitchen equipment operation and maintenance
Languages
English
Full Professional
Dutch
Native or Bilingual
Certification
- Certified First Aider
Timeline
Restaurant Manager
Tim Hortons
09.2015 - Current
High School Diploma -
Wellington Heights