Cheryl Serna
Victorville,CA
Summary
Dedicated administrative professional with a strong focus on customer service, data entry, and office administration. Proven ability to manage sensitive information while streamlining processes to enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Dick's Sporting Goods, Inc
Victorville, CA
09.2013 - Current
- Managed inventory tracking systems to ensure accurate product availability and timely restocking.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted in budget tracking and expense reporting to ensure financial accuracy and compliance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service
Macys Department Store
Victorville, CA
01.2012 - 09.2013
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Increased customer service ratings significantly through personable service.
- Greeted incoming customers and provided reliable, friendly customer service.
Customer Servise
Disneyland Resort
Anaheim, CA
12.2010 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Harlines Lead
Target
Victorville, CA
06.2003 - 07.2009
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Documentation and recordkeeping
Timeline
Administrative Assistant
Dick's Sporting Goods, Inc
09.2013 - Current
Customer Service
Macys Department Store
01.2012 - 09.2013
Customer Servise
Disneyland Resort
12.2010 - 02.2011
Harlines Lead
Target
06.2003 - 07.2009