Years of Administrative Experience
Hi, I’m
Cheryl Ross
Lethbridge,AB
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
American Life
Employee Benefits Advisor independent contractor
10.2023 - Current
Job overview
- Maintained comprehensive records of all client interactions and transactions for easy reference during future engagements.
- Conducted thorough benefits audits, identifying cost-saving opportunities for clients.
- Analyzed client data to identify areas where improvements could be made in their benefit offerings.
- Developed detailed benefits presentations for new clients, resulting in a higher conversion rate.
- Addressed client concerns promptly, maintaining a high level of trust and satisfaction among clientele.
Private Family Guardianship Services
Guardian as needed
03.2022 - 01.2024
Job overview
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
- Provided support during special events to ensure smooth operations while maintaining a secure environment.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Rehoboth Christian Ministries
Coordinator
05.2015 - 06.2023
Job overview
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Handled incoming and outgoing shipping and receiving activities.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Shoppers Home Health Care
Client Service Specialist
05.2014 - 05.2015
Job overview
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
The Good Samaritan Society
Nursing Administrative Assistant
08.2008 - 08.2014
Job overview
- Promoted a positive work environment by addressing staff concerns and implementing appropriate changes in policies and procedures.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines, ensuring privacy protection for all individuals under our care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Collaborated with other healthcare professionals to develop integrated care plans for patients, prioritizing interdisciplinary communication to optimize treatment outcomes.
- Assisted in the development of departmental goals, objectives, and budgets to optimize resource allocation within the nursing unit.
Education
Lethbridge Community College, Lethbridge, AB
Rehabilitation Practitioner Diploma from Individuals With Intellectual Disabilities
Skills
- Employee Relations
- Benefits Administration
- Financial Acumen
- Sales experience
- Cost Control
- Schedule Preparation
- Interpersonal Relations
- Sales management
Certification
First Aid CPR Certification, 2022
Overview
13
18
Years of Customer Service
4
Certificate
13
Years of Administrative Experience
20
Years of Professional Experience
16
years of professional experience
Timeline
Employee Benefits Advisor independent contractor
American Life
10.2023 - Current
Guardian as needed
Private Family Guardianship Services
03.2022 - 01.2024
Coordinator
Rehoboth Christian Ministries
05.2015 - 06.2023
Client Service Specialist
Shoppers Home Health Care
05.2014 - 05.2015
Nursing Administrative Assistant
The Good Samaritan Society
08.2008 - 08.2014
Lethbridge Community College
Rehabilitation Practitioner Diploma from Individuals With Intellectual Disabilities
First Aid CPR Certification, 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education Training
- Rehabilitation Practitioner Program, Lethbridge College
- Office and Accounting Essentials for Business
- Advanced NVCI (Non-Violent Crisis Intervention) - De-escalation and Safety Training, 2021
Education Training
- Rehabilitation Practitioner Program, Lethbridge College
- Office and Accounting Essentials for Business
- Advanced NVCI (Non-Violent Crisis Intervention) - De-escalation and Safety Training, 2021
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